Technical Account Manager

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Pay and Benefits :

• Competitive compensation, including base pay and annual incentive.
• Comprehensive health and life insurance and well-being benefits, based on location.
• Pension / Retirement benefits.
• Paid Time Off and Personal / Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible / hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The impact you will have in this role :

Being a member of the Enterprise Client Operations team, the Technical Account Manager (TAM) role is responsible for owning the technical relationship with the client / partner. They work directly with assigned clients / partners to understand and document their technical infrastructure and strategies, coordinate the implementation of DTCC’s Clearing and Securities Services solutions and subsequent migrations and continually strive to optimize the use of the solutions. The TAM partners with the client account team to improve the client / partner experience by means of a thorough understanding of their platforms and strategies to allow for improved ability to understand new service and migrations impacts and recommend improvements. Expectations include an ability to build rapport and develop relationships with internal and external partners to identify and gain agreement of client / partner needs. The role leverages these relationships to help understand client / partner infrastructure and manage their expectations and utilizes strong project management skills to manage implementation activities and resources and ensure targeted completion dates are achieved. In conjunction with the account team, the TAM is ultimately responsible for ensuring DTCC realizes all possible revenue opportunities through an intimate technical comprehension of the client / partner while providing implementation and migration continuity as part of the end-to-end sales cycle and ensuring client / partner satisfaction.

Your Primary Responsibilities :

Qualifications :

Talents Needed for Success :

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations .