Retail Service ManagerGrand Design RV • Elkhart, IN, USA
Retail Service Manager
Grand Design RV • Elkhart, IN, USA
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
- serp_jobs.filters_job_card.quick_apply
job_description.job_card.job_descriptionHigh School Diploma. RVIA Certification Preferred. Pleasant & professional phone manners. Strong written & verbal communication skills. Hands on experience & proficiency with computers (Word, Excel, etc). Strong computer typing skills. Excellent customer service skills, be a problem-solver & graciously assist customers. Ability to multi-task & have a good level of stress management skills. Excellent organizational, time management, and communication skills in a fast-paced environment. Previous Customer Service experience. RV industry knowledge or background is helpful. Remote access to internet required. Office sitting and standing environment Position may require sitting for long periods of time Occasional time on shop floor G ratitude - Safely serving team members and our communities through humility and empathy to make our company, communities, and world a better place. R espect - Acting with integrity and transparency because believing in each other is the building block for all other relationships. A ccountability - Holding each other to the highest expectations in all we say and do. i N novation - Striving to be industry-leading with our people, processes, and products. D rive - Determined to exceed the expectations of our team members, vendors, dealers, and retail customers. Connect with Purpose Focus on the Customer ; put yourself in the customer's shoes. Communicate Clearly ; say what needs to be said and listen. Execute with Excellence Set Direction ; prioritize, plan, and align; balance thinking and action. Drive Results ; get the right things done; work with a sense of urgency. Build the Future Navigate Change ; be agile and flexible; take on new challenges. Inspire Growth ; help each other improve; commit to personal development. Medical, Dental, Vision, Group Life Insurance, Accidental Injury, Critical Illness, Short & Long-Term Disability Health Savings Account (HSA) 401(k) with match Employee Stock Purchase Program Tuition Reimbursement Holiday and Vacation Pay
Grand Design RV is currently looking for a Retail Service Manager . As a Grand Design team member in this role, you will be assisting retail customer base with daily unit questions and concerns.
Our Story
Founded in 2012, Grand Design has become one of the fastest-growing RV brands in history and is consistently rated among the highest quality RV manufacturers in North America. Case in point? August 2023 was cause for celebration after Grand Design produced its 250,000th recreational vehicle. "Reaching this mark is not just a testament to the hard work and vision of our incredible team, but it is also a reflection of the trust and loyalty our customers have placed in us," (Don Clark, President and CEO).
"We strive for nothing less than customers for life." As our journey continues, Grand Design remains focused on its mission : to lead the industry in quality and innovation, while fostering a family-like connection among our team members, customers, and dealers.
That's our story and our journey. What's yours?
If you like working in a fast-paced environment, connect with purpose, execute with excellence, and are ready to transform the road ahead, we welcome you to begin your journey by applying today!
Key Areas of Responsibility :
- Answer incoming customer calls and respond to voicemails
- Meet established department goal of 40 (average) calls per day.
- Answer Customer Service cases in a 24 - 48 hours period.
- Start, manage, and / or updatepending cases in Salesforce to manage customer concerns.
- Provide accurate technical diagnostics.
- Assist customers with field service and sublets.
- Meet with drop in customers and advise when needed.
- Work with service department to schedule and release customer return units.
- Maintain maximum possible available status in phone system.
- Process customer reimbursements as appropriate.
- Adhere to established Keep Performance Indicators, (KPI's).
- All other tasks assigned by the Customer Service Manager or superior.
Education & Experience :
Physical Demands :
Our Core Values
At Grand Design, we believe ALL people are leaders and hold each other accountable to high expectations.
Leadership Expectations :
Be inclusive ; seek out different perspectives.
Explore Possibilities ; ask, "What if?" and embrace new ideas.
Transform the Road Ahead ; anticipate opportunities; seek new opportunities for continuous improvement.
If you are the right candidate for this position, as a Grand Design Team Member you will be eligible for the following benefits :
Grand Design is an E qual O pportunity E mployer.
Job Posted by ApplicantPro
serp_jobs.job_alerts.create_a_job
Retail Manager • Elkhart, IN, USA
Job_description.internal_linking.related_jobs
Merchandising Assistant Store Manager - Nights.Up to $20 / hour based on experience.Sunday - Thursday 8 : 00pm - 6 : 00am.
Do you have experience working as a reset merchandiser? Are you able to work both...serp_jobs.internal_linking.show_more
This position is essential to the success of our retail stores.Customer service specialists work closely with wholesale and retail customers to determine their needs, answer their questions about S...serp_jobs.internal_linking.show_more
Hiring at multiple locations! Base training pay : $18.Salary compensation once solely operating a restaurant location.Pizza King is in search of a General Manager in Training who is adaptable, self-...serp_jobs.internal_linking.show_more
Do you love working with people? Are you looking for a fun environment where you can grow in your career? Marco’s Pizza is the premier pizza franchise in the United States and is seeking energetic,...serp_jobs.internal_linking.show_more
Make Your Mark in Retail Become a Lovisa Store Manager.Are you a passionate fashion-forward leader ready to take charge and drive results At.
If you thrive in a fast-paced environment and are ready...serp_jobs.internal_linking.show_more
The Assistant in Training (AIT) and Assistant Manager position's primary responsibility is to fulfill our mission statement, "to create the most enjoyable shopping experience possible for our Guest...serp_jobs.internal_linking.show_more
For this position pay will be variable by location.See additional job details and benefits below.Legendary leadership certifies that our food, service, people and atmosphere are the best.Our Restau...serp_jobs.internal_linking.show_more
With over 100 years in business, Tradehome Shoes is rapidly expanding into new markets and communities.We believe in the power of premium people, products, and locations, and we're seeking self-mot...serp_jobs.internal_linking.show_more
This position is essential to the success of our retail stores.Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about S...serp_jobs.internal_linking.show_more
AlliedTravelCareers is working with Health Advocates Network to find a qualified X-Ray Tech in Warsaw, Indiana, 46582!.Comprehensive health, prescription, dental, vision, life, and disability plans...serp_jobs.internal_linking.show_more
Now Hiring : Customer Service (Team Member) | Part-Time.We’re looking for people who love serving customers, have experience in the restaurant industry and who want to be a part of the largest resta...serp_jobs.internal_linking.show_more
The Manager in Training (MIT) program prepares future store leaders by providing hands-on experience in all aspects of retail operations at Belle Tire.
Working closely with a Store Manager mentor, y...serp_jobs.internal_linking.show_more
Journeys is a teen retail leader with an emphasis on footwear and unique specialty items including apparel, backpacks, hats, and accessories.
With more than 800 stores in all 50 US states, Puerto Ri...serp_jobs.internal_linking.show_more
Headquartered in Southern California Skechersthe Comfort Technology Companyhas spent over 30 years helping men women and kids everywhere look and feel good.
Comfort innovation is at the core of ever...serp_jobs.internal_linking.show_more
Provide guests fast friendly and clean service.Ensure top-notch quality in all our food products.Maintain the overall appearance and cleanliness of the restaurant.
Provide excellent guest service.In...serp_jobs.internal_linking.show_more
We are currently looking for the right.Retail Assistant Store Manager .We offer an easily achievable commission structure that pays you for every transaction you process! .Our retail sales associat...serp_jobs.internal_linking.show_more
We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives.
Joining Advantage Solutions...serp_jobs.internal_linking.show_more
As a Shift Manager you will be responsible for assisting the execution of daily operations activities.The following provides an overview of the basic responsibilities of a Shift Manager however, wi...serp_jobs.internal_linking.show_more
Merchandising Assistant Store Manager - Nights
Serv-U-Success • Goshen, IN, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Store Customer Service Specialist
Indiana Staffing • Elkhart, IN, US
serp_jobs.job_card.part_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
GENERAL MANAGER IN TRAINING
Pizza King • Warsaw, IN, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Restaurant Assistant Manager
Marco's Pizza • MISHAWAKA, IN, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days
Retail Store Manager | University Park
Lovisa • Mishawaka, Indiana, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Assistant Store Manager
Buckle • Mishawaka, IN, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Restaurant Manager
LongHorn Steakhouse • Mishawaka, IN, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30
Assistant Manager
Tradehome Shoes • Mishawaka, IN, United States
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_30
Store Customer Service Specialist-Full Time
The Sherwin-Williams Company • Elkhart, IN, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Travel X-Ray Tech in Warsaw, IN
AlliedTravelCareers • Warsaw, IN, US
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Customer Service
KFC • WARSAW, IN, US
serp_jobs.job_card.part_time
serp_jobs.last_updated.last_updated_30
Manager-In-Training (MIT)
Belle Tire • Warsaw, IN, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30
Assistant Store Manager
Journeys • Mishawaka, IN, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Retail Sales Associate
Skechers • Mishawaka, Indiana, USA
serp_jobs.job_card.part_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Arby's Team Member
Pilot Company • Warsaw, Indiana, USA
serp_jobs.job_card.part_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Retail Assistant Store Manager - 3226
First Cash, Inc. • Warsaw, IN, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30
Retail Sales Representative
Advantage Solutions • Elkhart, IN, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Shift Manager
Wendy's Franchise • WARSAW, IN, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30