Change / Release Analyst

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As part of the PDS – IT Information Security team, the Analyst, Change and Release will be primarily responsible for the coordination, administration, planning and management of the Change and the Release Management process with cross functional groups across the organization. This individual will manage Service transition, Change, and release management activities ensuring an effective process that encompasses thoroughness and agility to support the planning, assessment and implementation of efficiently scheduled and risk assessed changed across the organization ensuing there are no unplanned service disruption. This individual will work with the Deployment Manager, Service Transition Manager, Incident Manager and other business stakeholders on ensuring business changes such as implementing new applications, strategy, etc. does not conflict with planned IT changes and releases. In addition to the above, the individual will be responsible for leading small projects such as implementing (establish) release management for the Application Development and DevOps teams. The individual will also provide extensive reporting to both operational and leadership teams in the form of dashboards and KPI reports.

• Ensure the effective transfer of project to Service Operations.Chair and represent team in service Readiness reviewsLiaising with both internal and external stakeholdersEnsuring that all realizes plans / policies are in place for all agreed servicesTrack data & provide management reporting
• Plan and coordinate changes & releases being introduced into the production and non-production environment.
• Perform detailed risk and business impact assessments on planned changes and releases; refer any high risk | impact items to the IT Leadership | Risk Council for approval.
• Manage a Release Schedule in coordination with business stakeholders and subject matter experts. Manage a forward schedule of change (change diary) with the rest of the business.
• Ensure planned software releases and patches are scheduled and delivered to plan (minimizing any business impact from poorly implemented changes / releases).
• Work with cross functional team to gather details relating to changes, related business impact / exposure provided by the respective IT systems.
• Manage the interactions with other governance and controls areas across the organization such as Alignment & Integration, IT Project and Risk Management.
• Act as liaison between business units / stakeholders and the IT / Technology teams.
• Coordinate and run the Change Advisory Board meetings including reviewing, approving or rejecting changes and flagging any risks to the business.
• Provide training materials, artifacts and coordinate in person training across business stakeholders to educate the business on the various types and categories of changes / releases.
• Produce weekly change / release dashboard / reports for business stakeholders and subject matter experts.
• Collaborate with IT Managers to manage the service dependency matrix, utilize understanding of the relationships, dependencies and business use of key service delivery systems.
• Provide support for Information Security & Governance by utilize understanding of the linkage and dependency between Information Security; Risk Management and Incident / Change & Release Management. Includes updating the risk register with risks resulting from system vulnerabilities, process failures, human behavior and etc.
• Participate in the administering and implementation of security controls to mitigate identified risk.
• Foster a culture of compliance and adherence to documented processes.
• Facilitate meetings, documenting meeting minutes including barriers, blockers, and action items; facilitating progress and formal closure.
• Other duties as assigned by management.

Required

Preferred

Knowledge / Skills / Abilities

Benefits