Client Service Coordinator

Client Service Coordinator

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

The Five Principles :

• Quality The consumer is our boss, quality is our work and value for money is our goal.
• Responsibility As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
• Mutuality A mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency We use resources to the full, waste nothing and do only what we can do best.
• Freedom We need freedom to shape our future; we need profit to remain free.

Hiring Qualifications :

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Functional Preventative Care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Capabilities and Experience :

Ability to multi-task

Communication skills

Organizational ability

Problem solving skills

Client service skills

Intellectual ability

Mathematical ability

Computer skills

Attitudes :

Initiative

Integrity

Cooperativeness

Flexibility

Independence

Tolerance for Stress / Resiliency

Special Working Conditions :

Ability to work at a computer for long periods of time.

Ability to be confident around pets.

Client needs and work volume may often require more than 40 hours per week.

Must work special hours including weekends and evenings.

Requires sufficient ambulatory skills.

Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate up to 50 pounds.

Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment.

Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication / controlled substances.

Experience, Education and / or Training :

High School Diploma or equivalent preferred.

Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.

One year related experience required with customer service preferred.

Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

We are a drug-free, smoke-free, equal opportunity employer. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin.

The pay range for this role is $16.16 - $20.66 Hourly. The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate's experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.

Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package :

Comprehensive Medical, Dental, and Vision Insurance

Generous Retirement Plans (401(k) and Roth)

Best-in-Class Student Debt Relief Program (for Full-Time DVMs)

Paid Time Off and Holidays

Top-Tier Mental Health and Wellbeing Resources

Associate Life Insurance (company-paid) & Supplemental Life Insurance

Company-Paid Short- and Long-Term Disability

Flexible Spending Accounts (FSA)

Health Savings Account (HSA)

Paid Parental Leave

Continuing Education Allowance (for Eligible Positions)

Back-Up Child and Elder Care & Family Support Resources

Fertility and Family Building Support

Digital Exercise Therapy

Voluntary Protection Benefits

Legal Plan

Identity Protection

Commuter Benefits

Three Free Optimum Wellness Plans for Pets

Exclusive Discounts

Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part-time Associates are eligible for those benefits with an asterisk (

).