Chief Operating Officer (COO / Integrator)

Chief Operating Officer (COO / Integrator)

Location : East Lansing, Michigan (primarily in person with remote capabilities)

Compensation : $150,000 + performance-based bonus

Reports To : Owner / Visionary

Who We Are

At Ben Hall Law, we are redefining what a modern law firm looks like. Founded on integrity, performance, and purpose, we represent clients across Michigan in criminal defense matters and a state agency in child abuse and neglect cases.

In just a few years, we've grown from a solo practice into a rapidly expanding firm of dedicated professionals; a team driven by systems, accountability, and purpose.

We are not a traditional law firm. We think like a business, focused on excellence, efficiency, and culture. We believe our people are our greatest asset and that strong systems produce strong outcomes.

We are also deeply committed to giving back to our community through local partnerships, outreach, and initiatives that make a positive difference in the lives of Michigan families. Success to us means creating impact inside and outside the courtroom.

Our Core Values - FASTIE

Fun - We believe work can and should be fun. We work hard, celebrate wins, and bring humor into even the toughest days. While our work is serious, we never lose sight of the importance of enjoying what we do and supporting a culture that's both productive and positive.

Accountability - We take responsibility for our actions, our outcomes, and our impact-on each other and on our clients. When mistakes happen, we own them, learn from them, and make the necessary changes to ensure they don't happen again.

Service - We exist to serve our clients, our communities, and the greater public good-with empathy, diligence, and impact.

Teamwork - We succeed together. Every team member plays a role in our clients' outcomes, and strong collaboration ensures no one carries the load alone. Teamwork means offering help, asking for help, and working together to get the job done right.

Integrity - We do what's right, even when it's difficult, inconvenient, or comes at a personal cost-because it's the right thing to do.

Excellence - We pride ourselves on delivering exceptional legal representation. While mistakes can happen, we treat them as unacceptable, and we are committed to maintaining the highest standards of preparation, execution, and follow-through.

Our Vision

At Ben Hall Law, we believe that every person-no matter their past, their charge, or their status-deserves a defense team that fights like their life depends on it. Because it does.

We exist for those facing the full weight of the government-a system with the power to take away liberty, reputation, family, and future. When the government decides someone should be caged or branded a criminal, that burden must be met with relentless opposition. We exhaust every possibility, examine every detail, and challenge every assumption. We don't take shortcuts. We don't back down.

We also stand in unique solidarity with those who serve the public. Police officers-often criticized and rarely understood-deserve the same strong, loyal, and principled defense as anyone else. When an officer is involved in a critical incident or makes a mistake, it is rarely out of malice. These moments call for courage, compassion, and clarity-not condemnation.

Our firm exists because justice isn't automatic-it must be fought for. We uphold "innocent until proven guilty" even when the rest of the system treats it as the opposite. For every client who walks through our doors, our goal is that they feel they have "the dream team" behind them-because that's exactly what we strive to be.

And for our staff : this isn't just a job. It's a calling. Every motion you draft, every call you return, every client you support contributes to a fight for fairness, dignity, and due process.

We don't work for the system. We work against its abuse. We fight to keep its promises honest. That's why we're here.

The Opportunity

The COO will serve as the firm's Integrator, running the day-to-day management of the firm and developing strategies to execute the CEO's vision.

This role oversees both attorney and non-attorney staff and ensures the entire firm operates with clarity, consistency, and accountability. You will translate strategic goals into action plans, manage execution across departments, and build systems that sustain growth.

This is a hands-on leadership position for someone who thrives in structure, data-driven decision-making, and cross-functional collaboration.

Key Responsibilities

Lead and manage all day-to-day operations to ensure the firm runs smoothly and profitably.

Translate the CEO's strategic vision into measurable operational goals and initiatives.

Manage and mentor both attorney and non-attorney teams across Operations, HR, Marketing, and Client Services.

Develop and oversee departmental KPIs, dashboards, and performance scorecards.

Optimize workflows using Lean and Agile management principles to drive efficiency and client satisfaction.

Collaborate with the CEO on firm growth strategy, budgeting, and long-term planning.

Supervise recruitment, onboarding, and professional development to strengthen the team.

Foster a high-performance culture aligned with FASTIE values.

Ensure financial discipline, accountability, and continuous improvement across the organization.

Lead weekly leadership meetings, set quarterly priorities, and establish consistent execution rhythms.

Qualifications

Bachelor's degree required (MBA or advanced business education preferred).

10+ years of progressive experience in operations, HR, or marketing leadership, preferably in a professional services or growth-stage company.

Demonstrated ability to lead multi-department teams and manage both attorney and non-attorney professionals.

Proven success in operations management, data analytics, process improvement, and strategic execution.

Hands-on experience implementing Lean, Six Sigma, and / or Agile methodologies.

Experience with EOS (Entrepreneurial Operating System) is a strong plus.

Strong financial acumen, including budgeting, forecasting, and performance metrics.

Excellent communication and leadership skills; able to drive accountability and inspire high-performing teams.

Experience managing growth in the $2M-$10M revenue range preferred.

What We're Not Looking For

We want people who Gets it, Wants it, and has the Capacity to do it (GWC). We also believe in putting the Right People in the Right Seats (RPRS).

You will thrive here if you know how to lead a professional services business through structure, metrics, and people. You will not if you are seeking a title or content with the status quo.

This role is NOT for someone who :

Prefers theory over action.

Avoids accountability conversations or difficult decisions.

Is uncomfortable leading both attorneys and administrative professionals.

Dislikes data-driven decision-making.

Wants to preserve "how it's always been done" instead of improving it.

Lacks alignment with our FASTIE values or our commitment to community.

• Wants to clock in and clock out

Why Join Ben Hall Law

Be part of a rapidly growing firm with strong leadership and an ambitious growth trajectory.

Work directly with a visionary CEO committed to scaling excellence, not just numbers.

Lead a talented team of attorneys and professionals who value culture, accountability, and impact.

Join a firm that believes in giving back to our community through service, leadership, and outreach.

Competitive salary, performance-based bonus, and opportunity for long-term leadership influence.

How to Apply

To apply, submit your resume and a cover letter addressed to Ben Hall.

Your cover letter is required and must include :

What you do for fun

What books you have read this year

What you are looking for in a career or employer

This is not a recap of your resume. Tell us how you think, lead, and work. We want to understand your mindset, not just your milestones.

Applications without a complete, personalized cover letter will not be considered.

No emails or phone calls, please.