PBX Communication Ambassador (NBMC, PartTime, Night)

Performs general PBX Operator duties including answering incoming and in-house calls in a warm and pleasant manner, efficiently transferring callers to the appropriate individual / department and addressing patient concerns as appropriate. Interacts respectfully with individuals and responds expeditiously in a professional and concerned manner to patient information inquiries. Takes initiative to resolve patient issues to the best of your ability and when required, refers patients to other members of the Patient Access team, as well as other departments within the health system as appropriate. The PBX Communications Ambassador is responsible for monitoring emergency panels and completing the appropriate paging and notification process for all hospital emergency codes. Maintains and promotes an attitude of professionalism and empathy as reflected by courteous actions, maintenance of confidentiality and appropriate presentation of self. Consistently demonstrates excellent oral and written communication skills.

At NorthBay Health, our vision is to be the trusted healthcare partner of choice for the communities we serve. We are dedicated to improving the well-being of our community by providing accessible, high-quality care to all who need it. Every member of our team plays a vital role in delivering compassionate and effective healthcare solutions. We invite you to join us in our mission to ensure that every patient and family member feels valued, respected, and cared for throughout their healthcare journey.

Qualifications

1. Education : High School graduate or GED.

2. Experience :

a. One year or more experience in a hospital or call center environment preferred.

b. Previous customer engagement experience and / or service centered role preferred.

c. Ability to operate the Cisco telephone system, excellent oral communication, critical thinking and problem solving skills required.

d. Essential to be capable of responding quickly and efficiently to meet the needs / requests of internal and external customers.

e. Ability to function at a high level in urgent and emergent situations and during times of high call volume

3. Interpersonal Skills : Demonstrates a commitment to service excellence including, but not limited to professionalism, customer focus, compassion, strong listening skills and a warm demeanor. Consistently exhibits empathy, optimism, resourcefulness in interactions with others. Is extremely open to learning new things and teaming with others in a collaborative environment. Proven track record of conducting him / herself in a manner that demonstrates an understanding of the unique complexities and challenges of the healthcare environment. The NorthBay Way is a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Healthcare. The NorthBay Way principles consist of Caring, Communication, Collaboration, and Competence.

Compensation

• Hourly Salary Range Min $25.35 - Max $29.39 (Offered hourly rate based on years of experience)
• Evening Shift Hourly Differential : $1.80
• Night Shift Hourly Differential : $2.94
• Weekend Hourly Differential : 5% of pay rate