Shop Flow Coordinator

DirectHire

Shop Flow Coordinator

Position Overview

The Shop Flow Coordinator is responsible for efficiently scheduling coordinating and prioritizing maintenance and repair work within our service shop location in Hope Mills NC. Acting as the central point of contact this role manages workflow for equipment from Leasing and Rental Sales and other internal departments. The coordinator ensures timely service delivery maximizes equipment uptime and optimizes overall shop capacity.

Key Responsibilities

Work Order Management

Receive review and accurately enter work orders into the service management system.

Ensure all maintenance and repair requests are properly documented and assigned.

Scheduling and Dispatching

Develop and maintain daily and weekly shop schedules.

Assign work to technicians based on skill set availability and work order priority.

Communicate schedules and updates to all relevant parties.

Prioritization

Evaluate work orders and determine priority levels in collaboration with the Service Manager and other stakeholders.

Ensure urgent needs such as those for rental or critical sales equipment are handled promptly.

Communication and Coordination

Serve as the main liaison among technicians the parts department sales rental purchasing and customers (as needed).

Provide updates on job status estimated completion times and any delays.

Parts Coordination

Work closely with the parts department to ensure timely availability of required parts.

Track back-ordered parts and communicate any impact on scheduling.

Progress Monitoring

Track all active work orders identifying and resolving bottlenecks that affect completion times.

Documentation and Reporting

Maintain accurate up-to-date records of work orders schedules technician assignments and repair statuses in the service management system.

Process Improvement

Evaluate shop workflows to identify opportunities for improving efficiency reducing turnaround times and optimizing resource utilization.

Customer Service

Provide excellent internal customer service through clear communication effective coordination and timely completion of service requests.

Safety Compliance

Ensure all work is scheduled and performed in compliance with safety standards and company policies.

Qualifications

Skills and Abilities

Strong organizational and time-management skills; able to prioritize in a fast-paced environment.

Excellent written and verbal communication skills.

Proficiency in service management software iSeries and Microsoft Office applications.

Strong problem-solving and decision-making abilities.

Basic understanding of mechanical principles and shop operations.

Ability to sit stand and walk for extended periods and occasionally lift up to 25 lbs.

Visual acuity to read computer screens and documents.

Ability to travel as needed.

Education and Experience

High school diploma or equivalent required; associate or bachelors degree preferred.

Minimum of 2 years of experience with material handling equipment or in a related service environment.

Benefits

Medical / Prescription Coverage

Dental and Vision Insurance

Paid Vacation

10 Paid Holidays

401(k) Retirement Plan

Life Insurance

Required Experience :

IC

Key Skills

Restaurant Experience,Customer Service,Coffee Experience,Computer Skills,Management Experience,Oil Change Experience,Auto Body Repair,Automotive Diagnostics,Hydraulics,Leadership Experience,Retail Management,Air Conditioning

Employment Type : Full Time

Experience : years

Vacancy : 1