Business Analyst - II

Job Description :

We are looking for a Business Analyst - II for a very important client.

Position Summary :

The Fleet Coordinator / Manager will play a crucial role in managing the company’s U.S Fleet Operations and supporting field-based employees This position ensures efficient day-to-day fleet management while providing exceptional service to Fleet drivers The Fleet Coordinator / Manager will report directly to the Associate Director, U.S Fleet Operations and collaborate with cross-functional teams to optimize vehicle usage, resolve issues, and maintain compliance with corporate Fleet policies. Key Job Responsibilities :

• Driver Support :

o Serve as the escalation point for field-based employees regarding fleet-related inquiries, including vehicle management and program compliance.

o Address and resolve driver concerns, answer questions, and guide drivers to existing resources.

o Monitor vehicle inventory and program administration to ensure optimal fleet deployment.

o Apply broad business acumen, including using analytical methods to compare the costs and benefits of different fleet business initiatives.

o Manage the onboarding and offboarding process.

o Consult with vendors for vehicle registration, licensing, and compliance requirements.

o Track service performance metrics and escalate issues as needed.

o Maintain accurate fleet records, including vehicle assignments, mileage, and maintenance history.

o Contribute to the development and distribution of monthly fleet reports.

o Ensure driver adherence to fleet policies and safe driving practices.

o Assist in the execution and tracking of driver training on fleet program guidelines.

o Identify and implement process enhancements to improve fleet operations efficiency and driver satisfaction.

o Perform other sales operations duties and special projects, as assigned.

Requirement :

The ideal candidate will possess the following : Minimum Requirements :

o 5+ years of experience in fleet management, operations coordination, or a related role.

o Experience working with field-based employees is required.

o Excellent communication and interpersonal skills to support driver engagement.

o Experience with project delivery for large, cross functional projects.

o Proficient in Microsoft Office Suite including Excel expertise (functions, expressions, pivot tables, formulas, data sets) required.

o Independent thinker with the ability to take both a commercial and operation view of complex situations.

o Ability to manage multiple priorities in a fast-paced environment. Key Competencies :