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Supervisor
SupervisorOneBBX • Chicago, IL, United States
Supervisor

Supervisor

OneBBX • Chicago, IL, United States
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IT'S Fun, IT'S Flexible, IT'S Entertaining

IT'SUGAR was founded to create an environment that fosters the greatest feeling of happiness and humor; that allows you to smile and laugh out loud without judgment. Expanding rapidly, with over 100 locations nationwide, IT'SUGAR aspires to a future where everyone has access to the pure joy that comes from indulging in a world with fewer rules and more sugar.

There are three major things that differentiate IT'SUGAR from other candy retailers. First is the product - an unconventional twist on traditional candy store goods that focus on the humorous and outlandish. Second is the ambiance - full of bright colors, loud music, and lighthearted rebellion. The third is the people - passionate, optimistic, and energetic.

IT'SUGAR is looking for a fun and dynamic Retail Supervisor to join our team. As a Retail Supervisor, you will be the premier "SUGARTAINER" in charge of delivering a SWEET customer experience while promoting our brand. This position is a steppingstone towards a management role within IT'SUGAR. The Supervisor will be a shift leader in charge of overseeing all store functions and team members.

What you'll do? IT'S Exciting!

Laugh out loud, dance to the music, and provide a humorous escape to our customers while you

Act as a Leader on Duty :

  • Oversees the daily operation of the store and ensures that sales objectives are met.
  • Evaluates daily operations on an ongoing basis and makes recommendations / initiates action to enhance productivity, efficiency, effectiveness, and profitability.
  • Fosters a productive work environment through consistent coaching and training of Sales Associates.
  • Demonstrates a positive, enthusiastic and brand proud attitude.
  • Promotes safety for both our customers and associates by adhering to company guidelines.
  • Partners with store manager to identify ongoing challenges and present solutions.

Deliver Exceptional Customer Service :

  • Follow our customer engagement model SUGARTAINMENT by setting the stage, welcoming, engaging, entertaining and thanking the customer.
  • Assist customers with requests and inquiries.
  • Ensure salesfloor is clean and organized while maintaining store visual standards.
  • Operate POS / register to properly cash out all customers.

    • Achieve Sales Goals :

  • Follows through on customer requests for specific items and suggests additional products.
  • Use selling skills by explaining benefits, features, prices, quality, value, and other product information.

    • Support Store Operations

  • Maintains store cash handling records, reports, and opening and closing procedures.
  • Ensures visual standards are appropriate and support the brand image.
  • Merchandises displays to visual guidelines.
  • Plan, coordinate, and set up special events and promotions.
  • Maintain communication with associates regarding product recommendations to increase sales / inventory.
  • Understands all Loss Prevention (LP) policies and procedures and communicates LP issues with the Store Manager.
  • Operational Responsibilities include, but are not limited to salesfloor / backroom / restroom maintenance, cleaning, mopping, etc.

    • Embody our Core Values :

  • Represent our core values : IT'S being Positive, Playful, Present and a Difference Maker.
  • Display enthusiasm and cheerfulness while working collaboratively in a team environment.

    • What you need to join the fun :

  • Must be 18 years of age or older.
  • Education : High School diploma or equivalent preferred.
  • Years of Experience : 2 years of retail experience and at least 1 year of supervisor experience preferred.
  • Willing to work a flexible schedule including days, evenings, weekends, and holidays.
  • Able and willing to work 32-40 hours a week.
  • Must be able to use a POS / cash register.
  • Able to stand and walk for long periods of time; use hands to handle or feel; reach with hands and arms and talk or hear.
  • Able to independently lift / move up to 25 lbs. Able to lift / move up to 50 lbs. with assistance.
  • Must be able to work alone or with minimum amount of supervision.

    • What's in it for you? IT'S Even Sweeter

  • Fun at Work! Dance, sing and laugh out loud while you work.
  • Flexible scheduling
  • Career growth opportunities
  • Continuous Training and Development
  • 30% Employee Discount
  • Perk Spot (Discounts on cell phone, travel, events, etc.)
  • 401k with company match beginning the 1st of the month following 60 days of employment.
  • Employee Assistance Program
  • Medical, Dental, and Vision Insurance
  • Paid Time Off
  • Health Savings and Flexible Spending Account
  • Legal Services

    • Let's get Social! IT'S Cool

  • Website : www.itsugar.com
  • Facebook : www.facebook.com / itsugar
  • Twitter : www.twitter.com / itsugar
  • Tiktok : itsugar_official
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