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Marketplace Retail Manager
Marketplace Retail ManagerThe Valley Hunt Club • Pasadena, CA, US
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Marketplace Retail Manager

Marketplace Retail Manager

The Valley Hunt Club • Pasadena, CA, US
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Marketplace Retail Manager

Job Summary

The Brinton Marketplace Retail Manager is responsible for overseeing the daily operations of the Valley Hunt Club Brinton Marketplace and retail services. This role ensures that all retail areas are well-maintained, properly stocked, accurately priced, and operated with a high level of efficiency and professionalism. The Brinton Marketplace Retail Manager plays a key role in delivering an exceptional member experience by maintaining high product standards, upholding strong customer service practices, and ensuring operational consistency across all marketplace functions. The position requires close collaboration with other Club departments to support a seamless and elevated experience for members and guests.

Essential Functions

Retail Operations

  • Oversee daily operations of the Brinton Marketplace, ensuring a clean, organized, and visually appealing retail environment.
  • Manage inventory levels, including ordering, receiving, stocking, labeling, and conducting regular cycle counts.
  • Maintain merchandise displays, signage, and product placement in alignment with Club standards and seasonal themes.
  • Oversee inventory management, merchandising, and pricing for the Brinton Marketplace.
  • Ensure proper handling, rotation, and presentation of perishable and non-perishable items.
  • Review and reconcile daily sales reports and assist with tracking product performance and trends.

Member Service & Experience

  • Provide exceptional, personalized service to members and guests, ensuring a welcoming environment.
  • Respond promptly and professionally to member inquiries, requests, and concerns related to marketplace products or services.
  • Maintain a deep knowledge of all products to assist members with recommendations and purchasing decisions.

    • Vendor & Product Management

  • Source, evaluate, and recommend merchandise and product lines that align with member preferences and Club standards.
  • Build and maintain relationships with vendors, ensuring timely delivery, accurate invoicing, and quality control.
  • Monitor industry trends and member purchasing patterns to inform future product offerings

    • Financial & Administrative Responsibilities

  • Assist in developing the retail budget and monitor expenses to ensure operations remain within financial guidelines.
  • Process invoices, track cost of goods and financial reporting.
  • Maintain accurate documentation, records, and compliance with Club purchasing procedures.

    • Collaboration & Communication

  • Work closely with other departments to support cross-departmental needs and requests.
  • Participate in weekly operational meetings and provide updates on marketplace needs, inventory status, and member feedback.

    • Staff Leadership

  • Train, supervise, and schedule marketplace support staff, ensuring adherence to service and performance standards.
  • Provide ongoing coaching to staff and ensure clear expectations regarding customer service, merchandising, and product knowledge.
  • Create, manage, and publish weekly employee schedules to ensure proper coverage and efficient operations.
  • Approve employee timecards, review punches for accuracy, and ensure compliance with Club policies and state labor requirements.
  • Ensure staff follow workplace expectations, grooming standards, and Club policies.

    • Qualifications

  • Minimum 3 years of experience in retail management, hospitality retail, or specialty markets.
  • Strong knowledge of merchandising, inventory management, and point-of-sale systems.
  • Excellent communication, interpersonal, and customer service skills.
  • High attention to detail with the ability to maintain a polished and organized environment.
  • Ability to lift up to 30 lbs., stand for extended periods, and perform physical tasks required for stocking and merchandising.
  • Experience working in a private club preferred.
  • Strong leadership and organizational skills.
  • Ability to work flexible hours, including weekends and holidays.

    • Salary Range : $75,000 - $80,000 per year

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    Retail Manager • Pasadena, CA, US

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