Director, Service Technology & Automation

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.

In the last eleven years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Our culture is defined by our entrepreneurial spirit and all that comes with it : innovation, client centricity and an indomitable will to win.

Job Summary :

The Director, Service Technology and Automation is responsible for leading the strategic direction, implementation, and continuous improvement of the service technologies used at Acrisure. This role oversees service platform’s architecture, development, and design teams, ensuring alignment with enterprise goals and delivering scalable, secure, and high-performing solutions across the enterprise.

Responsibilities :

Strategy and Planning :

• Define the ServiceNow roadmap, aligning it with business goals and developing strategies for platform adoption and expansion.
• Contribute to the development and execution of enterprise-wide digital service strategies while ensuring alignment to top-level business goals.

Platform Management :

Communication and Influence :

Innovation and Improvement :

Team Leadership :

Stakeholder Management :

Governance and Compliance :

Budget and Performance :

This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.

Requirements :

Education and Experience :

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Benefits and Perks :

Please note : This list is not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Offerings may vary based on subsidiary entity or geographic location.