Practice Associate II

Job Description

Top Healthcare Provider Network

The 61st Street Service Corporation, provides administrative and clinical support staff for ColumbiaDoctors . This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors’ practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties.

Opportunity to grow as part of the Practice Associate Career Ladder!

Job Summary :

Now Hiring for Multiple Positions in Manhattan. The Practice Associate II is responsible for ensuring an exceptional patient experience during patient arrival, patient departure, interactions relating to registration and appointment scheduling as well as other administrative inquiries. The Practice Associate II is part of a team that delivers an exceptional patient experience through kindness, inclusion, integrity, accountability, and excellence.

Job Responsibilities :

• Greet patients and visitors & answer patient telephone calls promptly.
• Review the daily and weekly schedule frequently to ensure accuracy of the visit provider, appointment duration, patient insurance participation status with the visit provider, visit reason, and visit type. Proactively resolve issues discovered in the review with limited involvement of the patient.
• Obtain all required registration and intake information from patients necessary for an efficient check-in process; verify and / or update any new insurance eligibility, benefits, or other information prior to the start of the patient appointment in the electronic health record (EHR); accurately indicate arrivals, cancellations, and no-shows in the EHR.
• Schedule follow-up appointments, referrals, and other related tests as requested by the provider. Obtain prior authorizations and referrals for follow up care as needed by insurance plan.
• Coordinate and schedule office visits and procedures. Schedules ancillary services on behalf of patient and prepares requisitions.
• May collect all time-of-service and past due payments prior to the start of the appointment. Settle cash drawer in the EHR on a daily basis.
• Communicates insurance participation, financial responsibility (if applicable) and time of service policy to patient population.
• May rotate to other sites as needed.
• May assist Supervisor / Manager with special projects as needed.
• Performs other related duties as assigned.

Job Qualifications :