Information Technology Specialist

Position Overview :

Provides first-level support for issues related to computers and telephones, including problem determination, escalation, tracking, and resolution. Assists local and remote users with resolving computer hardware, computer software, and network / voice communication / connectivity issues. Provide timely reporting of IT Operations, work order, and inventory status. Perform administration maintenance tasks in accordance with established procedures. This position is available at our office in Huntsville, AL office.

Required Qualifications :

• Bachelor's degree in a technical field (minimum GPA : 3.2) OR 1-2 years of experience in IT Support
• U.S citizenship, and the ability to obtain and maintain a U.S security clearance
• Strong desire and ability to learn
• Team-oriented and outgoing

Essential Job Duties :

Ensure that incidents and requests are handled according to agreed procedures and ensure that documentation of the supported components is available and in an appropriate form for those providing support.

Ensure that appropriate action is taken to anticipate, investigate and resolve problems in systems and services, ensuring that such problems are fully documented within relevant system(s). Coordinate the implementation of agreed remedies and preventative measures and analyze patterns and trends.

Provide oral, written, or hands-on support to all hardware, software, and telephone users.

Utilize working knowledge of MS Office suite, desktop operating systems, problem management systems, end-user administration (password resets, permissions, restarting services).

Responsible for user, account, and service provisioning.

Responsible for installing / deploying software on endpoints (password resets, permissions, restarting services).

Responsible for assigning and escalating new incoming support requests.

Record, track, escalate, update calls, and close tickets through problem management software.

Design and create structured documentation that deals with complex information and manage the configuration of documentation items and files, within own area of responsibility.

Resolve problems using electronic tools, manuals, and technical support documentation.

Participate in project activities, as assigned by management.

Communicate effectively acting as a key liaison with customers, team members and colleagues across the company. Effectively communicate technical information to non-technical audiences.

Take responsibility for own workload and keep others informed, highlighting potential problems and suggesting solutions to ensure continuity of service delivery.

Coordinate activities with other team members.

Work Remotely :

No

About Corvid :

Corvid Technologies is an engineering firm specializing in high-fidelity, computational modeling and simulation to analyze, design, and manufacture products for aerospace, DoD, and commercial customers. We offer a fast-paced and flexible work environment, where we tackle difficult, cutting-edge technical challenges using state-of-the-art technologies and resources.

Why Corvid :

We value our employee-owners and in addition to offering challenging work opportunities and competitive pay, Corvid believes in providing a strong benefits package that delivers value to our team members at all stages of their career.

Our benefits include :

Employee ownership through our generous 401(k) match in Corvid Stock

Medical insurance via Blue Cross - PPO and High-Deductible plans (with company HSA contribution)

Paid Time Off (PTO) starting at 3 weeks - based on years of industry experience not tenure

Career development and continuing education opportunities

Company provided life, long-term, and short-term disability insurance

Incentive opportunities to reward strong performance and corporate growth

Paid gym membership