Customer Service RepresentativeESP Enterprises Inc. • Newark, NJ, US
Customer Service Representative
ESP Enterprises Inc. • Newark, NJ, US
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job_description.job_card.job_descriptionHigh School diploma or GED. Excellent communication skills. Candidates must go through the interview process with the client. Bilingual Responds to telephone inquiries using standard scripts and procedures. Defines or resolves inquiries received either through written or telephone correspondence. Gathers information, researches / resolves inquiries and logs customer calls. Communicates appropriate options for resolution in a timely manner. Performs customer needs analysis and informs customers of services and resources available to them. Maintains adherence (attendance, punctuality, use of AUX time). All other duties as assigned Must have experience working in a call center. High School diploma or GED. Excellent communication skills. Language : Spanish Work Schedule : Will be discussed during interview
Customer Service Representative I
Responsibilities :
- Responds to telephone inquiries using standard scripts and procedures.
- Defines or resolves inquiries received either through written or telephone correspondence.
- Gathers information, researches / resolves inquiries and logs customer calls.
- Communicates appropriate options for resolution in a timely manner.
- Performs customer needs analysis and informs customers of services and resources available to them.
- Maintains adherence (attendance, punctuality, use of AUX time).
- All other duties as assigned
- Must have experience working in a call center.
Education / Skills / Experience Requirements :
Customer Service Representative I
Responsibilities :
Education / Skills / Experience Requirements :
Training Schedule
Monday through Friday 9 am to 5 pm for 2 weeks
After Training Schedule : Must be able to work between the hours of Monday through Friday 7 am to 5 : 30 pm and Saturday, Sunday, and holiday from 8 : 30 am to 5 : 00 pm (40-hour work week); fluctuating schedule.
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Customer Service Representative • Newark, NJ, US
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