Technical Services Engineer

As a Technical Services Engineer you will work the daily inbound cases from Customer Service; determine the root cause and either resolve or escalate to other team members or teams as required. A Technical Services Engineer is the communication champion between Customer Success Professional Services Development and TechOps to ensure system-wide incidents or issues are known and case resources are coordinated.

You will also :

• Support All Daxko software offerings and integrated third-party tools
• Work the daily inbound cases from Customer Service
• Act as the escalation point for Customer Success when identifying urgent action from other departments
• Test and escalate bug tickets to the appropriate development team via Jira
• Collaborate across teams regarding business and product needs of customers
• Participate in on-call rotation
• Ensure a speedy response time on cases and enlist help of other team members as needed
• Teach others how to use Daxko software offerings

Qualifications :

Required Skills / Abilities :

Preferred Education and Experience :

Additional Information :

The pay range for this role is $43100 - $75100 per year. Where you fall within the pay range is based on how you demonstrate the attributes and competencies required for the role.   We mostly reserve the upper half of our compensation bands for internal addition to base salary we offer a comprehensive benefits package performance-based incentives and opportunities for growth.

#LI-Remote

Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense including thought and perspective age ability nationality ethnicity orientation and gender. The skills perspectives ideas and experiences of all of our team members contribute to the vitality and success of our purpose and values.

We truly care for our team members and this is reflected through our offices and benefits and great perks. These perks are only for our full-time team members. Some of our favorites include :

Flexible paid time off

Affordable health dental and vision insurance options

Monthly fitness reimbursement

401(k) matching

New-Parent Paid Leave

Casual work environments

Remote work

All your information will be kept confidential according to EEO guidelines.

Remote Work : Yes

Employment Type : Full-time

Key Skills

Abinitio,CMS,Baking,Insurance Sales,Air Compressors,Broadcast

Experience : years

Vacancy : 1