FINANCIAL REPRESENTATIVE IN FINANCIAL ASSISTANCE FULL-TIME DAY SHIFT

Join Our Team at New Bridge Medical Center!

We are dedicated to providing high-quality, compassionate care to our diverse community. As a leading healthcare provider, we offer a supportive and inclusive work environment. If you’re passionate about making a difference and thrive in a collaborative setting, New Bridge Medical Center is looking for a Financial Representative.

Job Duties

Screens forms returned by prospective patients to ensure that all required information, demographic and financial, is present.

Enters patient data into computerized admission system. Assigns beds where appropriate.

Investigates insurance / benefits coverage for all emergency hospital admissions and for all patients with reservations for elective surgery.

Contacts insurance companies and / or the patient by telephone or in person to verify specific insurance conditions or requirements (i.e., second opinion, pre-certification, mandatory waiting periods); follows up to make sure conditions are met before the patient is admitted.

Obtains from third party insurers, information on the extent and type of benefits available; calculates the patient’s responsibility for payment of deposit or monthly payments in relation to anticipated length of stay.

Advises patients without third party coverage about possible alternatives for their admission (i.e., COBRA, Medicaid, Charity Care).

Places follow-up phone calls for collection of accounts.

Maintains and monitors daily and monthly reports.

Participates in locating and pulling accounts for audit or as needed.

Customer Service : respect, flexibility, knowledge, confidence, professionalism, pleasant attitude, patience and helpfulness. All responses should be timely, professional, caring, and respectful in accordance with Customer Service Performance expectations

Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards. Assesses gaps in policies and procedures, and create necessary policies and procedures to fulfill these gaps.

Understands and adheres to the Medical Center’s Code of Conduct.

Familiar with the Medical Center’s Mission, Vision, and Values Statements.

Other Duties

Performs other duties as assigned to support the overall objectives of the department and organization

Position Qualifications

Successful completion of an approved course or program in hospital, physician billing, or third-party insurance preferred.

Minimum of 1 year of billing or insurance experience in a physician’s office, hospital, or insurance office required, or suitable combination of education and experience.

Typing : minimum 25 wpm.

Computer literate.

Good interpersonal skills.

Good oral and written communications skills.

Working knowledge of medical terminology and insurance preferred.

Speaks, reads and writes English to the extent required by the position; knowledge of a second language preferred.

Education

High School graduation or equivalent required

Job Setting / Physical Demands

Admitting / Credit Office. Contact with patients, third party insurers.

Mainly sedentary with occasional walking and standing.

Occasional reaching, bending, stooping, crouching, kneeling.

Salary commensurate with experience within posted range

$21.16 / hour

We provide a comprehensive benefits package, including a competitive medical, dental, and vision plans. We prioritize work-life balance with a generous time off policy that includes ample vacation days, personal time, sick leave and nine paid holidays. Additionally, we are committed to the personal and professional growth of our employees, offering robust tuition reimbursement and continuing education programs to help support our employees ongoing development