Claims Associate

Claim Associate

Join our dynamic Legal division as a Claim Associate, where you will become a vital part of an integrated strategic claims oversight team. In this role, you will triage new incidents, support claim investigations, and evaluate and resolve claims, primarily focusing on workers' compensation but also supporting other claim types as needed. Your responsibilities will include safeguarding data integrity, supporting the claims and risk team with daily administrative tasks, and serving as the primary point of contact for injured associates, claimants, attorneys, and business partners. Success in this role is measured by cycle-time reduction, reserve accuracy, and overall claim cost containment. If you thrive in a fast-paced environment, excel at problem-solving, and enjoy working collaboratively, this role offers the opportunity to make a measurable impact on our business.

Analytical thinking and sound judgment

Empathy and a strong customer-service orientation

Excellent written and verbal communication skills

Negotiation and conflict-resolution abilities

High attention to detail and data accuracy

Ability to manage multiple priorities under tight deadlines

A continuous improvement mindset and willingness to learn

Collaborative spirit for working within a team, both in-person and virtually

Minimum of 2+ years or relevant experience workers' compensation, auto liability, or general liability claim handling (carrier, TPA, or self-insured employer) a plus

Proficiency in RMIS platforms and Microsoft 365 (Excel, Outlook, Teams, Word) a plus

High school diploma or GED

Bachelor's degree in Risk Management, Insurance, Finance, Business, or a related field

Completion of or progress toward professional designations (e.g., AIC, ARM, CPCU)

Experience using ODG guidelines for disability duration and reserve benchmarking

Demonstrated experience in developing process improvements or RMIS automation

Inclusive culture with associate-led Business Resource Groups

Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)

Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!