IT Operations Technician

Overview

Join to apply for the IT Operations Technician role at Epic .

Please note that this position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance.

As an IT Operations Technician with Epic Hosting, you will be part of the team's central nervous systemmonitoring the entire Hosting infrastructure stack and responding swiftly to problems. You will employ investigative and troubleshooting skills across a variety of tools to identify and resolve both routine and complex network, hardware, virtualization, and presentation problems. You'll connect with contacts from healthcare organizations to address impact, communicate issues, and perform system build.

Learn more about the team at the Careers site.

Responsibilities

Monitor and maintain the Hosting infrastructure stack; investigate and troubleshoot network, hardware, virtualization, and related issues; identify and resolve problems promptly; communicate issues and impact to stakeholders; perform system builds and deployments as needed.

Qualifications

Required Qualifications

• Relocation to the Madison, WI area (reimbursed)
• A history of academic and professional success
• Exceptional interpersonal, communication, initiative, and leadership abilities
• Available to work second or third shift hours
• Eligibility to work in the U.S. without sponsorship
• COVID-19 vaccination

Preferred Qualifications

Additional Details

As an Equal Opportunity Employer, we know that inclusive teams design software that supports the delivery of quality care for all patients, so diversity, equity, and inclusion are written into our principles. Please see our full non-discrimination statement at Careers site.

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