Clinic CMA

Medical Assistant

Demonstrates ability to recognize urgent / emergent needs of patients and initiate appropriate emergency procedures as needed. Demonstrates current level of knowledge of various payor regulations by functioning within those guidelines. Follows clinic procedure / protocol for the organization and management of the electronic medical record (i.e. test results, retrieval, filing, creation, repair, charging of electronic medical record). Acts to facilitate interdisciplinary communication. Utilizes other members of the health care team in assessing the patient and analyzes patient data. Assesses learning needs of the patient and significant others. Gives accurate and complete information to patient and family. Evaluates patient and family understanding of treatment plan and / or instructions. Assists with a variety of procedures, exams and / or operation of diagnostic equipment as assigned (i.e. EKG, spirometry, tympanometry, etc.). Maintains appropriate aseptic technique for preparation, procedures and medications administered. Accurately documents all patient interactions in electronic medical record. Reports results and pertinent information to patients and health care team members. Functions according to limitations or scope of license or certification. Performs basic medical assistant functions (vitals, rooming, assist with procedures, immunizations, medication injections etc), under direction and supervision of provider. Maintains professional appearance of patient exam and procedure rooms. Maintains supplies in assigned area.

Receptionist : Coordinates on-going patient flow through the clinic process ensuring efficient and effective continuity, accurate completion of all required forms, greeting patients, verifying demographics and insurance information, and coordinating physician releases. Assures the conveyance of accurate and complete messages to appropriate personnel. Responsible for the development, tracking and / or completeness of the charge ticket process through the patient visit. Demonstrates functional knowledge of third party payers.

Surgery Scheduler : Familiar with ICD-9 / 10 coding and CPT coding. Coordinates physician surgery schedules between OR and office. Proficient in computer and internet skills to access payers websites, perform surgery scheduling on multiple systems, verify patient eligibility for benefits, and to obtain surgery pre-certifications. Provides appropriate pre- and post-surgery information, organization of surgery scheduling management.

Referral Liaison : Meets with patients both in person and by phone and is the point person in their coordination of care. Works closely with insurance companies and makes referrals according to their guidelines and policies. Coordinates referrals with other provider's offices in a timely manner. Implements and follows a tracking system for all referrals. Processes requests for physical forms / immunization forms for parents, daycares, and schools as time allows.

Lab : Performs laboratory testing (including phlebotomy and a variety of routine and / or automated tests), and maintains records of tests performed and results received. Reports results and pertinent information to patient and health care team members. Complies with regulatory agencies (i.e. CLIA, COLA, OSHA in operation of lab). Responsible for quality control and proficiency testing appropriate for the testing performed ensuring that levels are maintained throughout the entire testing procedure from the initial quality control, throughout testing, and reporting of test results. Responsible for reporting technical problems and ensure that remedial actions are taken whenever tests deviate from established performance specifications. Coordinates a variety of procedures, exams and diagnostic equipment.

Marginal Functions : Work includes cross coverage in other clinic areas as team needs. Responsible for following equipment maintenance protocol, identifying problems, and coordinating appropriate repairs. Participates in Performance Improvement projects.

Minimum Knowledge, Skills and Abilities Required : Successful completion of a medical assistant program accredited by the Commission on Accreditation of Allied Health Programs (CAAHP) or Accrediting Bureau of Health Education Schools (ABHES). Certified Medical Assistant (CMA) certification or Registered Medical Assistant (RMA) certification must be obtained within first year of employment and maintained thereafter. Clinic / physician office experience preferred. Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire. Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.

Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability / veteran