Help Desk Specialist, Tier 1Community Bible Study • Colorado Springs, CO, United States
Help Desk Specialist, Tier 1
Community Bible Study • Colorado Springs, CO, United States
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionAs with any small staff, there may be a need to fill in other roles from time to time. Work with other staff to adjust schedules and to ensure coverage of necessary functions. Other duties as assigned. High School diploma Proficient in the use of Windows and Microsoft Office products Knowledge of Microsoft Edge, Google Chrome, Mozilla Firefox, and Safari Knowledge of customer service principles and helpdesk practices Excellent verbal and written communication skills Customer service oriented, professional in all interactions Multi-tasker, able to organize and respond to multiple requests while remaining calm Detail oriented and thorough Demonstrates initiative Reliable, dependable Ability to lift items weighing up to 50 pounds and to move larger items with the assistance of lifts and other equipment Intuitive ability to work with and troubleshoot various office and building equipment Ability to run cabling and install media equipment Basic knowledge of WordPress is a plus Problem Solver Knowledge of iPhone, iPad, and Android mobile devices Must be a team player Familiarity with CBS is a plus Deep and growing relationship with Jesus Christ as evidenced by a strong, clear personal testimony and a lifestyle that reflects spiritual maturity and intimacy with God Belief and adherence to the Community Bible Study Statement of Faith Commitment to the Mission, Vision, and Core Values of Community Bible Study Reports to the Assistant Director of Information Technology Work Location : This is a Hybrid Model, with work at the CBS Ministry Service Center in Colorado Springs, Colorado, and remote work Weekend or evening work will be required periodically to assist during high-volume periods Hourly salary range : $17.00 - $22.00 Four weeks of paid vacation and four weeks of sick leave annually. Paid holidays, including your birthday. 5% match for the 403(b)-retirement plan. Medical insurance coverage. Employer-paid dental and vision insurance. Employer-paid disability and life insurance.
Position : Help Desk Specialist, Tier 1
About Community Bible Study
Community Bible Study (CBS) is an interdenominational Bible study for the community. We offer a wide range of courses in classes around the world, with over 1.1 million participants in 110 countries, 88 languages (and counting!), and 73,000 dedicated volunteers. CBS fosters a welcoming environment for people from all backgrounds and levels of Bible knowledge.
Since 1975, CBS has been helping people - from children to seniors - to grow in their knowledge and love of Jesus Christ.
CBS Mission Statement : To make disciples of the Lord Jesus Christ in our communities through caring, in-depth Bible study, available to all.
CBS Vision Statement : Transformed Lives Through the Word of God
CBS Core Values : Prayer, Trusting in God's Provision, Excellence, Integrity, Transparency, Servant Leadership
Position Description
The Help Desk Specialist is part of a small technology support team that provides a wide variety of technical support to the CBS ministry. The Help Desk Specialist is responsible for level 1 technical support for CBS software applications, helping develop solutions documentation and training materials, providing some audio / visual support, and generally providing technology assistance throughout the organization. The ideal candidate has a broad range of experience and enjoys a good challenge.
Responsibilities
- Learn the CBS computer and applications systems. (Fisher, CBS Connect, and Microsoft 365)
- Handle inquiries from the field and customer service issues (voice and email) in a timely, accurate and thorough manner.
- Provide "first response" helpdesk support for CBS application users (phone and email).
- Troubleshoot basic computer and web browser issues.
- Accurately document customer issues and information.
- Assist users with hardware, web browser, and system issues.
- Quickly escalate issues that cannot be readily resolved.
- Help maintain resolution information, knowledge bases, and "frequently asked questions".
- Identify training opportunities that will provide for continued growth in this area.
- Troubleshoot workstation, copier, and printer issues.
- Assist building users with audio / visual needs.
Other
Qualifications
Other
Starting Salary Range
Benefits Offered
serp_jobs.job_alerts.create_a_job
Help Desk Specialist • Colorado Springs, CO, United States
Job_description.internal_linking.related_jobs
Service Desk Intake Support Specialist.This role supports a high-visibility, mission-focused IT environment, providing first-line technical assistance and ensuring reliable access to critical syste...serp_jobs.internal_linking.show_more
A company is looking for a Customer Support Specialist, DNA Synthesis - EMEA.Key Responsibilities : Respond to and resolve product, service, and order inquiries via email, chat, and phone Perform...serp_jobs.internal_linking.show_more
Responsible for diagnosing software and hardware problems, resolving issues related to operating systems, network connectivity, application usage, and maintaining detailed records of support reques...serp_jobs.internal_linking.show_more
CRST The Transportation Solution Inc.We are looking for CDL A Truck Drivers to run Over the Road.CDL A Teams Average weekly miles 4000+ to the truck.
Great benefits, including Medical, Vision and De...serp_jobs.internal_linking.show_more
ITS, LLC is seeking a successful candidate for a full-time IT Technician at a junior level to support the Product Support Facility (PSF) Help Desk for the United States Space Force (USSF).Peterson ...serp_jobs.internal_linking.show_more
Senior Acquisition Support Specialist.Location : Colorado Springs, CO (On-Site / Office).The Opportunity : Upon award, BTAS will be filling potential openings for the Space Systems Command (SSC).SSC pl...serp_jobs.internal_linking.show_more
We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.serp_jobs.internal_linking.show_more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.
We guarantee 15-25 hours per week with an hourly pay of bet...serp_jobs.internal_linking.show_more
The Service Desk Technician provides Tier 0–2 support and application development for USSF Enterprise Information Services (EIS) users across NIPRNet and SIPRNet environments.The role supports appr...serp_jobs.internal_linking.show_more
AlliedTravelCareers is working with Aequor to find a qualified Behavioral Health Tech in Elizabeth, Colorado, 80107!.Registered Behavioral Tech (RBT).
With Aequor, you can enjoy the freedom to advan...serp_jobs.internal_linking.show_more
Take2 has proven experience bridging the intersection of technology and people solutions.As a proven, trusted provider for our Federal and commercial clients, we provide the right solutions, at the...serp_jobs.internal_linking.show_more
Client Service Technician - Help Desk Support.S2Technologies is currently seeking personnel with help desk support experience.
As a Client Service Technician / Help Desk Specialist, you will provide e...serp_jobs.internal_linking.show_more
Limited Positions - Now hiring for the 2025–2026 school year.We are hiring full-time Behavior Technicians (TAs) for the 2025–2026 school year to support K–12 students with special needs.If you have...serp_jobs.internal_linking.show_more
Client Service Technician - Help Desk Support.S2Technologies is currently seeking personnel with help desk support experience.
As a Client Service Technician / Help Desk Specialist, you will provide e...serp_jobs.internal_linking.show_more
In a world of possibilities, pursue one with endless opportunities.At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself.
Guided by our leadership visi...serp_jobs.internal_linking.show_more
L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do.Our employees are unified in a shared dedication to our customers’ mission and quest ...serp_jobs.internal_linking.show_more
Dexian has an immediate opportunity available for a Level II Desktop Technician for various services as a member of the desktop support / break-fix team with our premier aerospace customer.The Desk...serp_jobs.internal_linking.show_more
Earn at least $1705 driving with Uber when you complete your first 123 trips in 30 days.Why Uber? Driving is an easy way to boost your income while maintaining the flexibility your schedule require...serp_jobs.internal_linking.show_more
Service Desk Specialist
RedBeard Solutions • Colorado Springs, Colorado, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Customer Support Specialist
VirtualVocations • Colorado Springs, Colorado, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Help Desk Support Specialist - Secret Clearance
CHICKASAW NATION INDUSTRIES INC • Colorado Springs, CO, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
CDL-A Dry Van Team Truck Driver in The Pinery, CO
AllTruckJobs • The Pinery, CO, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Jr. Help Desk Technician
Infinity Technology • Colorado Springs, CO, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Acquisition Support Specialist
Clearance Jobs • Colorado Springs, CO, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Remote Online Product Support - No Experience
GLOCPA • Elbert, Texas
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Test Products from Home – $25-$45 / hr + Freebies
OCPA • The Pinery, Colorado, us
serp_jobs.job_card.part_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Service Desk Technician On Site
Citizant • Colorado Springs, CO, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Travel Behavioral Health Tech in Elizabeth, CO
AlliedTravelCareers • Elizabeth, CO, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Help Desk Specialist - Cleared
Take2 Consulting, LLC • Colorado Springs, Colorado, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Help Desk Support
S2Technologies • Colorado Springs, CO, USA
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_30
Behavior Technician - Great Opportunity
Zen Educate • Franktown, CO, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Help Desk Specialist
S2 Technologies • Colorado Springs, CO, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Service Desk Technician
Parsons Company • Colorado Springs, CO, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Project Management - SSI Programs
L3Harris Technologies • FOUNTAIN, Colorado, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Desktop Technician
Dexian - DISYS • Colorado Springs, CO, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Flexible schedule - Earn at least $1705 by driving 123 trips with Uber
Uber • Fountain, Colorado, United States
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted