Customer Support Specialist

Description

Position at Parts Town

See What We’re All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your   first priority . That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

Perks

• Parts Town Pride – check out our   virtual tour   and   culture!
• Quarterly profit-sharing bonus
• Hybrid Work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options : Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k / 401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

The Job at a Glance

The Customer Support Specialist (Internally known as the Support Squad)  will work closely assisting our Part Experts with many issues that may arise. They will be the team member behind the curtain who serves our customers’ sales, service and support needs when purchasing parts.  If you demonstrate strong organizational skills, coupled with a collaborative spirit to ensure effective communication and cooperation across the segments you support, we want to talk to you.

A Typical Day

To Land This Opportunity

About Your Future Team

Our team lives by our culture. We are passionate about celebrations, animals, and coffee. We also work hard and play hard and take pride in having fun while working. We bring 100% each day and never take ourselves too seriously. With our team, there is never a dull moment!

At Parts Town, we value   transparency   and are committed to ensuring our team members feel appreciated and supported.       We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The   salary   range for this role is   $36,235.03 - $48,482.90   annually ($17.43 – $23.30   hourly)     which   is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a   pay   for   performance-company. In addition to base   pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.