Payment Processing Analyst 1

Position Summary

The Payment Processing Analyst 1 representative is responsible for processing payments for electric and gas services, which impact customer’s / member’s utility accounts, including payments for constructions and other sources.

Primary Position Responsibilities

• Process multiple and various electronic payment files from different banking sources
• Process payments received through the mail and update customer accounts the same day received
• Process bank deposits through Remit Plus for mail-in payments, as needed
• Balance payment activity logs
• Approve / process chargebacks / payment reversals and duplicate check payments, as needed
• Review credit balances on accounts following payment updates
• Review and research misapplied payments, including rejected files and make necessary adjustments
• Work closely with Accounting and Treasury teams for reconciling purposes
• Perform NISC upgrade testing in Service, Financials, as needed
• Correspond with member / customer, as needed
• Understand / explain Capital Credits, as needed
• Update and maintain documented daily checklists and job procedures
• Complies with established CoServ safety and operating rules, procedures and guidelines including reporting unsafe practices to a supervisor.
• Complies with established CoServ Information Security Handbook, policies, procedures, and guidelines including reporting suspected information security incidents to Tech Support.

Secondary Position Responsibilities

Supervisory Responsibilities

Position Requirements

Experience, Education and Certifications Required

Experience, Education and Certifications Preferred

Skills and Abilities Required

Skills and Abilities Preferred

Physical Requirements

Other Requirements

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

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For further information, please review the Know Your Rights notice from the Department of Labor.