Service Desk Specialist

Who is Taco Bell

Taco Bell was born and raised in California and has been around since 1962. We went from selling everyones favorite Crunchy Tacos on the West Coast to a global brand with 8200 restaurants 350 franchise organizations that serve 42 million fans each week around the globe. Were not only the largest Mexican-inspired quick service brand (QSR) in the world were also part of the biggest restaurant group in the world : Yum! Brands.

Much of our fan love and authentic connection with our communities are rooted in being rebels with a cause. From ensuring we use high quality sustainable ingredients to elevating restaurant technology in ways that hasnt been done before we will continue to be inclusive bold challenge the status quo and push industryboundaries.

Were a company that celebrates and advocates for different has bold self-expression strives for a better future and brings the fun while were at it. We fuel our culture with real people who bring unique experiences. We inspire and enable our teams and the world to Live Más.

At Taco Bell were Cultural Rebels. Want to join in on the passion-fueled fun Learn more about the career below.

About the Job :

SHIFT : Tuesday- Saturday 8am-5pm

The Level 1 Analyst is responsible for providing remote support for all restaurant technology and drives impact across the Taco Bell business through answer incoming calls log incident details and resolve technical incidents including gathering applicable information for escalations. Level 1 Analyst will report to Team Leaders and Manager RIS.

The Day-to-Day :

• Answer incoming calls respond to emails engage in chats or other key communication channels in a professional and courteous manner.
• Listen attentively to customer concerns and issue identify their needs and provide an accurate and timely solution or the necessary information to resolve the issues effectively.
• Develop a deep understanding of our products services policies and procedures to assist restaurants and franchisees effectively and provide relevant information and recommendations.
• Use critical thinking and problem-solving skills to address inquiries troubleshoot technical issues and escalate complex problems to the appropriate teams for resolution.
• Engage necessary third-party service providers to aid in issue resolution or to provide necessary on-site support to resolve issues in an efficient manner.
• Adhere to guidelines standards and protocol for all restaurant and franchisee interactions ensuring consistency and quality in service delivery.
• Accurately document all restaurant and franchisee interactions inquiries and resolutions in the ticketing system maintaining thorough and detailed records for future reference.
• Actively participate in training sessions workshops and ongoing learning opportunities to enhance product knowledge and professional development.
• Collaborate effectively with the team members supervisors and other departments to share knowledge address customers issues and contribute to a positive and supportive work environment.

Is This You

Eligibility Requirements :

Metric Requirements :

Work-Hard Play-Hard :

Salary Range : $24.23 - $26.00 hourly bonus eligibility equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately in determining your pay well consider your location experience and other job-related factors.

At Taco Bell we Live M á s and invite you to do the same. Take a seat at our table. Bring your voice. Bring you just as you are a Cultural Rebel. We want you to be your best self!

Taco Bell is proud to be an equal opportunity employer and is committed to equity inclusion and belonging for all dimensions of diversity. We do not discriminate based on race color religion sex sexual orientation gender identity national origin veteran status disability status age or any other protected characteristic.

Taco Bell is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.

US Job Seekers / Employees - Click here to view the Know Your Rights poster and supplement and the Pay Transparency Policy Statement.

Employment eligibility to work with Taco Bell in the U.S. is required as the company will not pursue visa sponsorship for this position.

California Residents : For more information about the categories of personal information we collect from you and how we use sell and share that information please see our Privacy Notice for California Contractors and Privacy Notice for California Employees.

Required Experience :

IC

Key Skills

Editorial,Catering,B2C,Camp,Computer Engineering

Employment Type : Full Time

Experience : years

Vacancy : 1

Hourly Salary Salary : 24 - 26