Contract Repair Analyst

General

Manage and coordinate materials and parts returns and warranty to ensure cost-effectiveness and

proper alignment with Mesa Airlines' goals and objectives.

• Ensures on-time return of loaned and exchanged materials and parts.
• Processes product and conducts failure analysis on non-warranty assets.
• Processes the day-to-day RMA receiving / shipping on non-warranty assets.
• Coordinates, in conjunction with the Warehouses, the most cost-effective and timely service for all returning of borrowed and / or leased materials, and tooling to ensure avoidance of late fees and to prevent credit parts from being placed on credit-hold status.
• Coordinates invoice payments with Accounts Payable (AP) to prevent the accumulation of any late fees.
• Formulates and maintains business communications with all approved maintenance providers to ensure Mesa Airlines' goals, Contract requirements, and objectives are met.
• Establishes policies and guidelines for the Materials "Ship or Shelf" (SOS) program in accordance with the Mesa Airlines' General Procedures Manual (GPM) and to meet Contact agreements.
• Reviews component repairs and tracking for warranty consideration.
• Ensures on time return of warranty parts for new aircraft.
• Responsible for OEM Service Bulletin labor reimbursement programs.
• Formulates report on status of claims.
• Creates and provides reports to management on breakdown of freight cost by user has management requires.
• 4-year bachelor's degree or 4 years of related work experience.
• Combination of education and demonstrated work experience and knowledge.
• Computer skills to include Word, Excel, and Outlook.
• Excellent verbal and written communication skills.
• Familiar with AIPC, AMM, and CMM.
• Experience with reading maintenance contracts and records.
• Above average business computer skills (MS Office).
• Experience with Sabre, AS400, MXI preferred but not required.
• Excellent communication skills and customer service experience required.
• Strong attention to detail.
• Attention to detail, able to articulate problem solving initiatives both in written form and verbally.
• Able to meet deadlines and maintain consistent high level of work standards