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Technical Writer
Technical WriterCyberArk • Newton, Massachusetts, USA
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Technical Writer

Technical Writer

CyberArk • Newton, Massachusetts, USA
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We are seeking a Senior Technical Writer to join our Documentation team with a primary focus on documenting CyberArks Identity Governance and Administration (IGA) capabilities. You will work closely with product managers engineers and UX teams to create clear accurate and engaging content for enterprise customers. While your core responsibility will be IGA you may flex to support other product areas as business needs evolve.

As part of our team you will :

  • Produce high-quality content for administrators implementers and end-users covering installation configuration deployment and usage of IGA features.
  • Document APIs integration workflows and identity lifecycle processes.
  • Create and edit embedded UI text (microcopy).
  • Collaborate in an Agile environment with product and engineering teams.
  • Mentor less experienced writers and act as a role model for technical communication best practices.
  • Contribute to team-wide initiatives such as tooling improvements automation style guide evolution and documentation methodologies.
  • Ensure content is structured reusable and optimized for search and AI consumption.
  • Stay flexible to take on documentation for adjacent security and identity products as required.

#LI-JH1

Qualifications :

  • 510 years of technical writing experience including experience documenting enterprise-level security or identity management software.
  • Strong ability to simplify complex technical concepts for diverse audiences.
  • Expertise in documenting APIs and complex integrations.
  • Proven experience working with authoring and source control tools (MadCap Flare GitHub Jira Confluence).
  • Skilled at planning writing reviewing and delivering documentation end-to-end.
  • Broad understanding of the cybersecurity and identity security domain with deep expertise in at least one product area.
  • Highly motivated independent resourceful self-learner
  • Comfortable multitasking in a fast-paced Agile environment.
  • How you will stand out

  • Demonstrated expertise in documenting IGA or IAM solutions.
  • Experience with content reuse methods and modular content design.
  • Experience leveraging AI to increase quality and productivity
  • Experience with a docs-as-code workflow and static site generators
  • Active interest in emerging documentation technologies including AI-ready content and structured authoring.
  • A track record of mentoring others and influencing team decisions.
  • Additional Information :

    CyberArk is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion creed sex sexual orientation gender identity national origin disability or protected Veteran status.

    We are unable to sponsor or take over sponsorship of employment Visa at this time.

    The salary range for this position is $85000 $125000 / year plus commissions or discretionary bonus which will be based on the employees performance. Base pay may also vary considerably depending on job-related knowledge skills and experience. The compensation package includes a wide range of medical dental vision financial and other benefits.

    Remote Work : Yes

    Employment Type : Full-time

    Key Skills

    Proofreading,Adobe Acrobat,Content Management Systems,Technical Writing,Visio,Microsoft Powerpoint,Sharepoint,XML,Confluence,Wiki Systems,Word Processing,Writing Skills

    Experience : years

    Vacancy : 1

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    Technical Writer • Newton, Massachusetts, USA

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