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Senior Desktop Support Technician (Richmond)
Senior Desktop Support Technician (Richmond)DataStaff, Inc. • Richmond, VA, US
Senior Desktop Support Technician (Richmond)

Senior Desktop Support Technician (Richmond)

DataStaff, Inc. • Richmond, VA, US
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DataStaff Inc. is seeking a Senior Desktop Support Technician for a long-term contract opportunity with one of our direct clients located in Richmond, VA .

  • This position is onsite

Responsibilities :

  • Responding to queries on the phone, via email, in person, or through remote access.
  • Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
  • Training computer users.
  • Training other staff on troubleshooting and diagnosing problems.
  • Writing and editing documentation about troubleshooting and diagnosing problems.
  • Gaining feedback from customers to improve training methods.
  • Writing and editing training manuals.
  • Running reports and analyzing common complaints and problems.
  • Troubleshooting VPN, Networking, and ISP problems.

    • Required Skills :

  • 6 Years - Strong working knowledge of computer systems, hardware, and software, including drivers and bios
  • 4 Years - Excellent problem-solving, analytical, and team-working skills
  • 4 Years - Excellent communication and interpersonal skills.
  • 4 Years - Demonstrated ability to obtain feedback from customers to improve training methods.
  • 4 Years - Writing and editing training manuals.
  • 4 Years - Running reports and analyzing common complaints and problems.
  • 4 Years - An openness to learning new technologies.

    • This opportunity is available as a W2 position with a competitive benefits package . DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.

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    Desktop Support Technician • Richmond, VA, US

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