Emergency Support Consultant (Remote, EST)

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers - and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

Job Overview

The Emergency Support Consultant supports Cardiac Assist product line customers and the field team through the Emergency Support Program (ESP). The external contacts for this position are Getinge customers, and communication with them is often times of a consultative nature as well as in troubleshooting. The consultant uses approved company materials and an understanding of the clinical situations in which Getinge products interact with the customers' patients to guide troubleshooting efforts to a satisfactory outcome.

Job Responsibilities and Essential Duties

• Communicates frequently with internal contacts from a wide variety of departments supporting the Cardiac Assist product line such as Sales, Service, Training, Marketing, and Quality.
• Responds to emergency calls from the Cardiac Assist clinical support service line.
• Conducts communications that may be confidential and sensitive in nature. Communications may require problem solving and involve sharing of information with various internal contacts.
• Assesses the needs of customers through appropriate questioning.
• Utilizes various communication methods as available to assess and troubleshoot.
• Provides information to assist customers based on guidelines, operator manual, and the approved Instructions For Use. Contacts the local sales and service contacts as necessary.
• Documents customer contact summary in internal reporting system, and if applicable, through appropriate Quality reporting system(s).
• Ensures up-to-date knowledge and compliance with all environmental, safety and health policies.
• Inform management of any actual or potential hazards in work environment and recommend any improvements to reduce exposure.

Minimum Requirements

Required Knowledge, Skills and Abilities

The salary range for this position is between $75,000-$100,000 with an 8% bonus, depending on experience and location.

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About us

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Benefits at Getinge :

At Getinge, we offer a comprehensive benefits package, which includes :

Getinge is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law.Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.