Hospitality Front Desk Agent

Job Opening : Full Time Front Desk Agent

Sosuite is a modern hospitality company reinventing the short, medium and long-term stay experience. We operate a growing portfolio of design-forward, tech-enabled properties across Philadelphia and beyond. Ledger Residences, located in the heart of Center City Philadelphia, is one of our most dynamic properties. It features a mix of professionally designed short-term rental units, fully furnished residences with flexible lease terms, and unfurnished apartments with traditional leases. Whether residents are staying for a few nights or settling in for the long haul, Ledger combines the elevated service of a boutique hotel with the comfort and consistency of residential living. The property is fully operated and managed by Sosuite. This is an immediate opening.

Who We're Looking For

An Full Time Front Desk Agent. Weekend availability is a must! Someone able to work any shift between 8AM and midnight, although we try to keep shifts consistent, flexibility is a must. Experience in hotel front desk or residential concierge roles are preferred. Highly proficient with technology and software use. Someone with a positive attitude - we lift our coworkers up and extend hospitality to everyone. Someone with a presentable, composed demeanor, and a refined understanding of hospitality service. Hospitality students - we can accommodate evening only shift requests (4pm-12am).

Compensation & Benefits

Full time W-2. Starting pay : $18-$19 per hour depending on experience. Overtime pay : 1.5x on Sosuite's observed holidays (New Years, Memorial Day, MLK Day, Independence Day, Labor Day, Thanksgiving, Christmas). Free parking onsite.

What You'll Be Doing At Sosuite

Staff the front desk at an upscale mixed-use building. Welcome long-term residents. Assist short-term hotel guests with checking in, checking out, and guest services. Provide standard concierge services such as package receiving. Respond to guest requests with warmth and hospitality, delivering extra towels and similar services. Utilize Sosuite's extensive software stack to assist Sosuite's remote Guest Experience Team. Manage reservations, create charges, liaise with Field Operations and Housekeeping, and similar desk work.

What You Need To Be Successful

Eligible to work in the United States. A high degree of proficiency with software and mobile applications. Physical stamina and mobility including ability to reach, kneel, and bend. Ability to lift, push, and pull required loads, including up and down several flights of stairs (usually about 50 lbs). A positive attitude, and the ability to work effectively both in a team environment as well as independently.

What You'll Get When Joining Sosuite

A team to help you grow professionally and personally. Quarterly team events. An annual free night at a Sosuite location #staycation. A positive and empowering team environment. We have a great team, and we hold ourselves to the highest standards of quality. If you're good at what you do, we want you on our team.