Pilot Property Management, Inc. is hiring : Associate Community Manager in Broomf

Associate Community Manager

Join to apply for the Associate Community Manager role at Keystone Pacific Property Management, LLC . We are a prestigious firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large‑scale onsite communities, and master‑planned community associations.

Job Description

The Associate Community Manager is responsible for telephone coverage, responding to customer service requests, and performing administrative duties at the request of the General Manager.

Why Join Keystone?

Keystone is dedicated to empowering our team members to improve people’s lives beyond expectations. We nurture leadership, promote personal success, and reward those who exceed expectations. We foster a culture of open feedback and continuous growth. We’re certified as a Great Place to Work!

Benefits

Competitive Salary

Work-Life Balance

Opportunities for Career Growth

Training and Mentorship from Successful Leaders in the HOA Industry

Support for Continued Education

Cell Phone Stipend

Mileage Reimbursement

Medical, Dental, and Vision

Flexible Spending Account

Pet Savings

Pre-Paid Legal

Employer Paid Basic Life / AD&D Insurance

Voluntary Life and Short-Term Disability Insurance

Free Employee Assistance Program

401(k) Retirement Plan with Company Match

Financial and Health / Wellness Education

Bereavement and Mandated Leave of Absence Applicable

Paid Time Off (PTO)

12 Paid Holidays (Floating Holiday / Half Days / Early office closure before certain major holidays)

Schedule

Monday through Friday from 8 : 30 AM to 5 : 00 PM.

Essential Job Duties and Responsibilities

Respond to routine customer service requests in a timely manner with telephone coverage, email requests, and performance of administrative duties.

Professionally greet homeowners and attend promptly to their requests, and if unable to assist them, ensure the appropriate staff members are contacted to address a homeowner’s issue.

Process work order requests per procedures and enter information in the appropriate work order program.

Follow up on all open work orders to ensure their completion.

Update and maintain the Association reference on the call information sheet.

Answer general architectural inquiries about the architectural process, provide application, fees / deposits, application timeline, architectural guidelines, paint colors, etc.

Process requests for transponders, gate remotes, keys, etc.

Respond to general inquiries on governing documents.

Process incoming checks.

General account inquiries.

Maintain inventory of keys, transponders, gate remotes, etc.

Send the Vendor Packet to new vendors via email.

Process community website updates with scanned minutes, notices, etc.

Process incoming mail and scan it to the appropriate individual.

Process approved proposals and file them in the appropriate folder.

Process Manager’s request for proposal with the provided scope of work, vendors, and timeframe.

Process reservations for homeowner clubhouse / park / pool / tennis court.

Update and maintain homeowner information in the gate access software.

Provide requested reports, letters, and other communications to assigned Managers.

Complete special projects as needed and approved by the General Manager.

Practice and adhere to Keystone’s Core Values, Mission, and Vision.

Perform all other duties as assigned by the supervisor.

Qualification Requirements

Must have a valid Driver’s License.

Must have reliable transportation.

Ability to work under tight deadlines and consistently meet deadlines.

Exhibit professionalism, professional attire, and demeanor at all times.

Demonstrate effective verbal and written communication and listening skills.

Demonstrate problem‑solving abilities.

Must be proficient with computer programs, including Word, Outlook, and Excel.

Demonstrate organizational skills and ability to independently prioritize daily workload.

Must work effectively with co‑workers and clients.

Excellent interpersonal skills.

Education and / or Experience

1-2 years of experience working in a Customer Service role.

Bachelor’s Degree preferred.

High School Diploma required.

Work Environment

The work environment and physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Ability to drive to communities.

Ability to sit, stand, and operate business equipment.

Typical office environment with low‑level noise exposure.

We invite you to view our LinkedIn, Instagram, and Facebook to get an inside look at what Keystone is all about! Visit our website at Click on “Careers” and stay connected!

Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system, send an email to hr@keystonepacific.com for assistance. Please include a description of your requested accommodation, your name, and contact information. Note : This email address is not for general employment inquiries. Keystone will not respond to inquiries that are not related to the accessibility of the online application system by individuals with disabilities.

Keystone Pacific Property Management, LLC is an equal‑opportunity employer. All applicants will be subject to a Background and DMV Check.

Salary : $24.00 - $27.00 hourly

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