Technical Solutions Advisor

Payrate : $ - $

Summary :

We are seeking a Technical Solutions Advisor who will evaluate technical business requirements for Medium, Large, and Enterprise level merchants within newly acquired business pipeline. In this role, you will advise on multiple projects with potential sellers, new and existing in the Marketplace. The role is accountable to ensure our partnered merchants are provided with a proven foundation of technical standard practices and behaviors.

Individuals in this role will teach methods that are aligned with eCommerce industry standards, setting up businesses to be successful. Members of this role will report to the manager of the Technical Solutions team in the Professional Services organization, which is part of Seller Excellence.

Responsibilities :

• Lead technical discovery sessions with developers, at software partners or enterprise sellers, with the goal of determining integration path, scope, and timeline, including for new or novel assignments
• Develop partner or seller-specific integration plans and gain agreement from external developers and internal resources
• Act as a technical liaison between team members, clients, and stakeholders to clarify project scope and roadmaps
• Advise external clients on their implementation of technical systems and software solutions to ensure success
• Prepare / update onboarding documentation for API / MIP integration paths
• Provide oversight throughout integration engagement period, from kickoff to launch, and proactively address concerns, ensure deliverables are on time, and mitigate risks appropriately to enable a successful launch
• Test end-to-end system compatibilities and efficiencies
• Troubleshoot existing integrations and debug integration problems, working closely with development and customer teams as needed
• Optimally transition clients to our account and partner management teams for continued account growth
• Drive continuous improvement initiatives to enhance integration processes, tools, and frameworks
• Provide Connectivity Partner Management, Onboarding, Account Management, Product, and other teams with subject matter expertise to drive adoption of new features and successful integrations
• Document and track account onboarding activities via Salesforce; report on KPIs weekly
• Lead meetings with external and internal leadership teams and distribute other communications to a wide variety of stakeholders and leaders, including senior leaders

Required Qualifications :

Additional Skills :