Partner Success Specialist

About InVita Healthcare Technologies

InVita Healthcare Technologies is a leading software provider for complex medical, forensics, and community care environments. We build specialized, highly configurable, and integrated systems that support hospitals, blood centers, donation organizations, public health labs, and forensic labs. InVita is the clear leader in the blood, implant, organ procurement, DNA, and Forensic software markets. Our software solutions have built-in compliance safeguards that streamline processes and enable quick and efficient information exchange with better decision making. For more information about our software solutions, please visit  invitahealth.com .

Job Title : Partner Success Specialist

Department : Client Services (CS), Blood Management Business Unit (Human Biologics Division)

Reporting to : Director of Recruitment Solutions

Location : Baltimore, MD

Hours of work : Typical hours of work are from 8 : 30 AM until 5 : 30 PM. Additional hours may be necessary as needed. This position is exempt from overtime.

Compensation : $60,000 - $80,000

Who We Are :

At InVita, your work has real-world impact. You won’t just support software – you will help advance an industry that ensures life-saving blood products reach the right patient at the right moment. InVita's solutions optimize supply chains, sample tracking, and visibility across blood and plasma operations. With over 13 million blood products managed each year by InVita's software, the company plays a crucial role in the blood supply chain.

We are a team of ~200 talented, mission-driven professionals. We pride ourselves on deep subject-matter expertise, a culture of collaboration, and the chance to make a measurable difference in healthcare and public safety. Acknowledged as a leader in the markets we serve, our subject matter expertise is unmatched in the industry and our products are used by public health and medical professionals across the globe.

Overview :

The Partner Success Specialist plays a key role in helping our partners get the most out of InVita’s Blood & Plasma Management solutions. You’ll assist them through implementation, training, change management, and ongoing support – empowering organizations that collect and distribute blood to communities nationwide.

This role is perfect for someone who is solutions-focused, detail-oriented, and thrives on helping users succeed with software.

Who You Are :

You are a strong fit for this role if you :

• Prioritize purpose in your career : You want to work hard for a meaningful, life-saving mission
• Are energized by shaping what comes next : Turning customer insights and big "what if..." ideas into a bold product vision that guides our teams and moves our products forward.
• Serve with the golden rule : You serve with empathy and deliver excellent, thoughtful, and proactive support
• Help people adopt technology : You are a go-to that helps users fully leverage software applications to be more efficient and effective
• Love problem-solving : You enjoy tackling complex challenges and thinking creatively
• Excel in collaboration and organization : You foster partnership and manage multiple priorities, communicate clearly, and follow through
• Are eager to learn : You are ready to dive deep and are excited to become a subject-matter expert in blood banking and donor recruitment
• Enjoy occasional travel : You appreciate the value of face-to-face time and welcome opportunities to meet beyond virtual sessions.

What You’ll Do :

Qualifications :

Physical Demands and Work Environment :

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

InVita provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws

The pay range for this role is :

60,000 - 80,000 USD per year(Maryland)

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