CASE MANAGER, Dean of Students, Student Services

CASE MANAGER, Dean of Students, Student Services

Job Description

CASE MANAGER, Dean of Students, Student Services

Category

Charles River Campus >

Professional

Job Location

BOSTON, MA, United States

Tracking Code

25500967861010

Posted Date

10 / 10 / 2025

Salary Grade

Grade 46

Expected Hiring Range Minimum

$55,300.00

Expected Hiring Range Maximum

$69,700.00

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, training and internal pay comparison. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Type

Full-Time / Regular

Reporting to the Director of Student Support Services in the Office of the Dean of Students, the Case Manager plays a pivotal role in providing direct support to students navigating complex personal, financial, or academic challenges that impact their university experience and personal wellbeing. The Case Manager serves as a first point of contact for students in distress, employing sound judgement and empathy to triage concerns, assess risk and determine appropriate levels of intervention. The Case Manager provides short-term, solution-focused support, collaborates with campus partners, and makes timely referrals to resources both within and beyond the University. A primary goal of the Case Managers work is to guide students toward resolution of their concerns in ways that restore stability, promote resilience, and support their continued success at the University. In addition to direct student support, the Case Manager maintains thorough and confidential records in accordance with legal and ethical standards; contributes to the development and implementation of policies and practices that strengthen campus response to students in crisis; and engages in proactive outreach and education initiatives that foster a culture of care and early help-seeking.

Key Responsibilities :

• Case Management and Student Support (70%)

Triage and respond to referrals concerning students experiencing distress, hardship, or other barriers to success and serve as the primary point of contact for inquiries and referrals made to the Deans Office.

Educate students, faculty, and staff on support resources and the referral process.

Consult with faculty, staff, and campus partners to support coordinated student care.

Participate in relevant university and divisional committees as assigned.

Required Skills

Reporting to the Director of Student Support Services in the Office of the Dean of Students, the Case Manager plays a pivotal role in providing direct support to students navigating complex personal, financial, or academic challenges that impact their university experience and personal wellbeing. The Case Manager serves as a first point of contact for students in distress, employing sound judgement and empathy to triage concerns, assess risk and determine appropriate levels of intervention. The Case Manager provides short-term, solution-focused support, collaborates with campus partners, and makes timely referrals to resources both within and beyond the University. A primary goal of the Case Managers work is to guide students toward resolution of their concerns in ways that restore stability, promote resilience, and support their continued success at the University. In addition to direct student support, the Case Manager maintains thorough and confidential records in accordance with legal and ethical standards; contributes to the development and implementation of policies and practices that strengthen campus response to students in crisis; and engages in proactive outreach and education initiatives that foster a culture of care and early help-seeking. Key Responsibilities : Case Management and Student Support (70%)

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.

Required Skills

Job Location : BOSTON, MA

Position Type : Full-Time / Regular

Salary Grade : $55,300.00-$69,700.00

To apply, visit https : / / jobs.silkroad.com / BU / External / jobs / 315991

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