Behavioral Health Navigator & Advocate

Responsive recruiter

Benefits :

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

( Completion of the Tony Robbins DISC Assessment is required prior to application review. Applications submitted without the completed assessment will not be considered.)

We are excited to invite compassionate driven and polished professionals to join our dynamic team as a Patient Navigator Advocate (PNA) at Mid Cities Psychiatry . In this essential client-facing role you will help guide patients through their mental health journey by facilitating referrals providing education on our innovative treatment offerings including Transcranial Magnetic Stimulation (TMS) Esketamine and Ketamine therapies and ensuring seamless care coordination.

As a PNA youll play a vital part in educating patients answering their inquiries and ensuring accurate and timely documentation. Youll work closely with our clinical and administrative teams to verify insurance benefits manage prior authorizations and ensure smooth access to care.

We are seeking candidates who are not only passionate about mental health but who also bring energy adaptability and a professional presence. The ideal candidate has experience in sales or lead generation thrives in fast-paced environments and takes pride in being well-presented personable and engaging. You will be the welcoming face of our clinic representing our brand with confidence and care.

Qualifications :

• Education & Experience : Bachelors degree required; 13 years in sales customer service or lead generation (healthcare experience preferred)
• Technical Proficiency : Skilled in Microsoft Office Google Workspace and EMR systems
• Sales & Communication : Demonstrated success in sales or client relations; warm engaging and approachable demeanor
• Organization & Initiative : Proactive detail-oriented and adaptable with excellent multitasking and follow-through skills
• Confident and polished with a poised and composed demeanor
• Maintains a professional appearance and represents the clinic with grace in client-facing settings
• Strong interpersonal and communication skills

Essential Skills :

• Empathy & Compassion : A sincere interest in patient well-being and mental health support
• Customer Service Excellence : Friendly professional and committed to delivering a positive welcoming experience
• Critical Thinking & Problem-Solving : Sound judgment and the ability to navigate complex situations
• Self-Motivation & Teamwork : Able to work independently and collaboratively
• Persistent & Persuasive : Strong communication skills to inform engage and support patient decision-making
• Adaptability & Goal Orientation : Flexible in approach while staying focused on care outcomes and clinic goals
• Technical Skills : Proficient in Microsoft Office Google Apps and basic data management software.
• Attention to Detail & Presentation : Well-groomed composed and conscientious in appearance and documentation
• Brand Representation : Naturally builds rapport and projects confidence in high-visibility interactions

Job Application Requirements :

• Current Resume : outlining your relevant education experience and skills
• Cover Letter : briefly explain why youre a strong fit for this role and what excites you about joining Mid Cities Psychiatry
• Completed MCP Employment Application Form
• Professional Links (Optional) : If you have a professional online presence such as a LinkedIn profile Instagram or Facebook Page YouTube or TikTok channel personal blog or website that highlights your communication skills personal brand or passion for mental health please include those links.
• DISC Assessment results

Interested applicants should complete and e-mail these materials to

Benefits :
• 401(k)
• Paid time off (PTO)
• 401(k) with employer match
• Mental health support services

Pre-Employment Screening :

• References
• Background Check
• Urine Drug Screening

Equal Opportunity Employer :

Mid Cities Psychiatry is an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.

This policy applies to all employment practices within our organization including hiring recruiting promotion termination layoff recall leave of absence compensation benefits training and apprenticeship. Mid Cities Psychiatry makes hiring decisions based solely on qualifications merit and business needs at the time.

Compensation : $41000.00 - $49000.00 per year

At Mid Cities Psychiatry we are dedicated to providing the best mental health services across the state of Texas through medication management counseling and implementing innovative treatments. Our goal is to improve the quality of peoples lives.

Key Skills

Athletics,Admin Support,External Audit,ASP,Blogging

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 41000 - 49000