Technical Systems Analyst

Job Description

Oxfam America’s business application ecosystem includes an expanding suite of systems such as ERP, HRIS, CRM, data platforms, reporting tools, and collaboration software. The Technical Systems Analyst plays a key role in the administration, integration, and technical support of these systems and partners with the Business Applications Manager to design and implement technology-enabled business optimizations.

This role supports day-to-day operations, manages system integrations, and delivers reporting and automation solutions. A strong understanding of finance and human resources processes is essential for aligning systems with organizational needs to enhance data flow, accuracy, and operational efficiency.

PRIMARY RESPONSIBILITIES

Business Systems Administration and Support

• Serve as the primary technical contact for business applications including ERP, HRIS, and reporting tools.
• Administer, configure and develop ERP systems and other business-critical applications.
• Collaborate with business users to manage system configurations, troubleshoot issues, and support system upgrades and testing.
• Track and manage technical requests through platforms like Jira, Asana or ServiceNow.
• Contribute to system enhancement planning, testing, documentation, and training.

Reporting, Dashboards, and Data Management

System Integration and Automation

Technology Driven Business Optimization

POSITION EXPECTATIONS

Qualifications

PREFERRRED QUALIFICATIONS

Additional Information

Salary Range - $75,000 - 85,000

Boston Union - Grade F

Oxfam America is a Gender Just organization and an equal opportunity employer. We have a zero tolerance policy for any sexual harassment, exploitation, and / or abuse. We welcome all persons to apply and do not discriminate. We take measures to prevent discrimination against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity or gender expression.

We are an E-Verify employer.

For more information, please click on the following links :

E-Verify Participation Poster :   English / Spanish

E-Verify Right to Work Poster :   English  |  Spanish