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French-Bilingual Call Center Member Support Agent PT
French-Bilingual Call Center Member Support Agent PTLaundry Equipment Corporation • New Haven, CT, US
French-Bilingual Call Center Member Support Agent PT

French-Bilingual Call Center Member Support Agent PT

Laundry Equipment Corporation • New Haven, CT, US
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  • serp_jobs.job_card.part_time
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French-Bilingual Call Center Member Support Agent Part Time - This is a 100% Remote Position

Join our virtual team at Leading Edge Connections! At Leading Edge Connections, LLC, we're redefining what it means to deliver world-class customer care. As a fully virtual contact center outsourcing company, we're built for the people our clients, our customers, and our amazing remote team.

We're currently seeking Bilingual (English / French or English / French-Canadian) Phone Agents to provide professional, friendly support for customer service, online portal tech assistance, and membership retention.

What You'll Do :

  • Support members by phone and email, helping troubleshoot issues with online portals.
  • Clearly explain membership benefits and assist customers in keeping or renewing their plans (soft retention sales).
  • Handle account updates, benefit verifications, and assist with portal navigation.
  • Collaborate with your virtual teammates to ensure a seamless customer experience.

What We're Looking For :

  • Fluent in English and French (Canadian French a plus) with excellent communication and problem-solving skills.
  • Prior insurance, benefits, or policy experience strongly preferred.
  • Experience in customer service or tech support (especially web portals) is a plus.
  • A motivated, team-oriented professional who loves helping others and learning new things.

    • If you have an insurance background, enjoy using technology, and love helping people understand the value of their benefits, we'd love to have you on our team! Join a company that values connection, flexibility, and genuine care from wherever you call home.

    Must have a High School Diploma or equivalent.

    Hardware / Software Requirements

    To be successful in this role, you must have your own computer and home office setup that meets the following minimum specifications :

  • Personal computer (laptop or desktop only; no Chromebooks, MacBooks, iPads, netbooks, or tablets).
  • Processor : Intel Core i5 5200 series or greater; all computers must have at least 4 performance / proficiency cores.
  • Memory : 8GB RAM minimum; Windows 10 (64-bit) or higher.
  • Display : Screen resolution of 1280x768 or higher; dual monitors required for efficiency.
  • Internet : Reliable high-speed internet with a wired Ethernet connection (hardwired to router).
  • Audio : USB noise-canceling headset.
  • Security : Up-to-date antivirus software with a recent scan completed; firewall must be enabled. These will be verified prior to system access.

    • Responsibilities :

  • Express genuine empathy and concern for your customers' issues and address as if they were your own.
  • Answer, evaluate, and prioritize requests from customers having questions or experiencing problems with services or products.
  • Ability to identify high-risk customer situations and escalate appropriately without hesitation.
  • Accurately document all required information and details in the ticketing system.
  • Respond to and resolve open issues in an appropriate timeframe.
  • Ability to identify trends related to systems, platforms, and / or customers and escalate appropriately to management.
  • Ability to multi-task using multiple systems.
  • Skillfully change from one task to another without loss of efficiency or composure.
  • Be available at your desk, maintaining punctuality and attendance at all scheduled times.
  • Remain positive and professional in all customer interactions.
  • Flexibility to cross train as requested.

    • Job Type : Part Time Flex 25 hour contract

    Pay : $17 per hour 1099 contract

    Benefits : Work from home

    Experience level : 2 years

    Weekly day range : Monday to Friday

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    Call Center Agent • New Haven, CT, US

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