Night Auditor Desert Blue Resort

We Put the World on Vacation

Travel Leisure Co. is the worlds leading vacation ownership and travel membership company with a dynamic and growing portfolio of resort travel club and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Night Auditor

The Night Auditor is responsible for the preparation and disposition of all Night Audit work. The Night Auditor may be responsible for all Front Office functions on the third shift. Complete the Night Audit checklist for computer procedures daily. Balance the days work (i.e. movie revenue telephone postings valet laundry servers and desk agents paperwork etc.). Generates all reports as required for Food and Beverage audit. Maintain proper record keeping (i.e. log books etc.) according to standards. Complete the initial direct bills and place on the Property Accountants desk. Attach all folio / banquet check backup to the bills. May handle and follow through on all guest requests during the third shift.

Essential Job Functions

Responsibilities include but are not limited to :

• Responsible for the Guest Services function of the resort : Promptly greet guests in a friendly and professional manner. Complete guest registration process issue unit keys and provide resort information and area attractions. Accurately process all cash and credit card transactions in accordance with established procedures. Balance all cash receipts and work performed during shift and perform a bucket check on shift post all guest charges complete cashier and other reports preparing deposit and counting / securing of assigned bank. Complete check-out procedures. May routinely book guest reservations for individuals and / or groups. Check departure folios; verify daily cash sheets ensuring all totals are accurate and posted correctly. Close and reset credit card system. Update no shows and run final night audit and associated reports. Interact with site accounting regarding all aspects of daily transactions cash drops credit cards etc.(45% time)
• Maintain positive customer and associate relationships : Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. (25% time)
• Ensure compliance with : Internal Audit Quality Assurance Loss Prevention Resort Operating Procedures Guest Service Department Operating Procedure and Standard Operating Procedures. (15% time)
• Build a Count On Me Culture : Continuously exhibit the companys Count on Me philosophy; be responsive to the needs of our guests associates and all we come into contact with on the job be respectful in every way; deliver a great experience. (10% time)
• Performs other duties as needed (5% time)

Minimum Requirements and Qualifications

a) Education

b) Training requirements

c) Knowledge and skills

d) Technical Skills

e) Job experience

Unless there is a legal requirement experience will be accepted for the education requirement.

How Youll Be Rewarded :

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel Leisure Co. benefits include :

Note : Temporary and / or seasonal associates are ineligible for Paid Time Off.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel Leisure Co. Here youll find an inclusive environment where we deliver excellence and take time to have fun celebrate together and support one another. Were always looking ahead to whats next and how we can strengthen our business its neighboring communities and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process please email your request to including the title and location of the position for which you are applying.

Key Skills

Customer Service,Hotel Experience,Hospitality Experience,Guest Relations Experience,Math,Windows,Facilities Management,Night Audit,Front Desk,Guest Services,Phone Etiquette,Word Processing

Employment Type : Full-Time

Experience : years

Vacancy : 1