Office Manager, Alabama Depot

Job Description

Job Description

Noctrix Health is redefining the treatment of chronic neurological disorders with clinically validated therapeutic wearables. Our team of medical device specialists, neuroscientists, and consumer electronics engineers is dedicated to delivering prescription-grade therapy with an outstanding user experience. We have pioneered the world's first drug-free wearable therapy, clinically proven to alleviate symptoms in adults with drug-resistant Restless Legs Syndrome (RLS). Be part of our mission to transform healthcare, improve lives, and drive meaningful change with Noctrix Health.

The Office Manager, Alabama Depot is a critical role within Patient Access (PAx). This role will be responsible for setting up a physical location in Alabama that meets state licensing requirements. This candidate will greet state regulators, accrediting officials as well as prospective patients. The ideal candidate will be detailed-oriented, has document management experience, and has strong communication skills. After successful accreditation and licensure, this role will also assist with billing, collections, and single case agreements with insurances as needed.

This is a full-time position reporting to the Associate Director of Billing & DME Operations.

Responsibilities :

• Collaborate with Patient Access leadership to identify and establish an Alabama office location that meets Alabama and Florida state requirements
• Understand accrediting body policies and procedures; serve as the primary contact for site visits by regulators or accrediting officials
• Greet and assist occasional walk-in patients seeking information about Noctrix Health products
• Support billing and collections functions including :
• Receiving and entering referral orders and prescriptions into the company's CRM system
• Following up with prescribing sites for missing documentation
• Collaborating with the Inside Sales team to collect patient consent forms and required information
• Verifying automated intake data for accuracy
• Managing documentation and maintaining complete patient records
• Coordinating with the Case Management team to ensure timely transfer of completed orders
• Utilize company-specific CRM platforms and follow established SOPs
• Maintain compliance with HIPAA, billing regulations, and insurance guidelines
• Perform inbound and outbound mail duties
• Provide general administrative support to the Patient Access team as needed

First 90 Days :

Complete product and quality training

Understand the company's reimbursement process

Successfully obtain Alabama state licensure

Requirements :