Program Manager

Senior Program Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

A Creation Technologies Senior Program Manager (Sr. PM) is a highly experienced professional responsible for leading complex customer accounts and programs, regardless of size or complexity. This role serves as a key leader within the organization, driving strategic initiatives, influencing operational outcomes, and championing customer success. The Sr. PM mentors junior team members and plays a pivotal role in aligning business unit (BU) strategies with customer goals.

DUTIES AND RESPONSIBILITIES include, but not limited to :

• Leads high-profile programs, aligning strategic goals with customer requirements and operational capabilities.
• Oversees program metrics such as revenue, on-time delivery, and material excess, driving continuous improvements.
• Fosters collaboration across CFTs and business units, engaging stakeholders at all organizational levels.
• Champions systemic improvements, leveraging expertise in operational targets and owns CFT budget planning and material forecasting, addressing Profit and Loss (P&L) variances and driving cost optimization strategies.
• Develop and manage timelines, adjusting schedules as needed to meet milestones such as New Product Introduction (NPI), completion and delivery dates.
• Management of process validations such as : Installation qualification (IQ), Operational qualification (OQ), Performance qualification (PQ).
• Leads program quoting and re-quoting activities, ensuring accurate forecasting and profitability.
• Implements corrective actions for quality issues, working with technical teams to identify root causes.
• Proactively anticipates risks, creating mitigation plans for high-impact scenarios.
• Serves as the primary advocate for customer success, ensuring alignment between customer goals and organizational objectives.
• Leads customer business reviews, presenting performance data and strategic recommendations.
• Mentors Program Managers and CFT members, fostering a culture of collaboration and continuous improvement.
• Designs and facilitates training programs for program management professionals.
• Leads and influences strategic initiatives at the BU level, aligning resources to achieve long-term objectives.
• Develops and manages programs to improve service delivery and customer satisfaction.
• Travel as required (up to 10%).
• Other duties and responsibilities as assigned.

QUALIFICATIONS :

Education and Required Experience :

Skills Required :

In compliance with pay transparency requirements, the anticipated starting pay for new hires for this position is between $75,000-$125,000 per year. Full-time employees are also eligible for performance-based bonuses and benefits. This is not a guarantee of compensation or salary, as a final offer amount may vary based on factors including but not limited to experience, education, location, and shift. The specific programs and options available to an employee may vary depending on the date of hire, schedule type, and hours worked.

Creation Technologies is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you require any accommodations to complete the application process or need the job posting in an alternative format, please email Accessibility@creationtech.com. You will be connected with our Talent Acquisition team.

If you are contacted regarding the position, please inform our Talent Acquisition team of any accommodations you may need during the recruiting process. All information related to accommodation requests will be handled confidentially.

Canada : Title for the position will be in accordance with applicable national and local laws.