EngineerTata Consultancy Services • Stamford, CT, United States
serp_jobs.error_messages.no_longer_accepting
Engineer
Tata Consultancy Services • Stamford, CT, United States
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionLead and mentor the deskside support team, providing guidance, performance feedback, and fostering a collaborative environment focused on user satisfaction. Oversee day-to-day team operations, ensuring timely and efficient issue resolution in line with service level agreements (SLAs). Provide high-priority, personalized IT support for executives, handling hardware, software, network issues, and mobile devices with discretion and professionalism. Ensure proactive maintenance of executive devices, including updates, security, and performance optimizations. Assist executives with technology setup for meetings, presentations, and conferences, including audio / visual equipment and remote access. Be available for after-hours or on-call support to handle executive needs promptly. Manage the diagnosis, troubleshooting, and resolution of complex hardware, software, and network problems for both general users and executives. Act as the escalation point for unresolved or critical incidents, ensuring swift problem resolution, especially for executives. Monitor and manage the help desk ticketing system, ensuring proper escalation, documentation, and closure of incidents for both general users and executives. Analyze ticket data to identify recurring issues and implement preventive measures. Continuously evaluate support processes and identify opportunities for streamlining workflows and improving response times. Ensure consistent documentation of support processes and solutions, both for the team and for executive use. Serve as the primary point of contact between IT and executives, ensuring transparent and efficient communication on issue status, resolutions, and system changes. Provide regular updates to executives and users, translating technical details into clear, non-technical Develop and deliver tailored training for both the support team and executives, ensuring proficiency in new technologies and tools. Onboard new hires by conducting orientation, handling technical setup, and providing user training to ensure a smooth transition. Generate and review support performance reports, focusing on metrics like resolution time, user satisfaction, and recurring issues. Share insights and recommendations with the broader IT leadership team to improve service quality. Ensure that all executive support interactions are handled with the highest level of confidentiality and security, protecting sensitive information. Coordinate major incidents, especially those impacting executives, collaborating with other IT teams to ensure minimal disruption and rapid resolution. Strong leadership and mentoring skills. Superior communication skills, able to explain technical concepts in a non-technical way, especially to executives. High level of discretion and professionalism in handling executive issues. Detail-oriented, with a focus on process optimization and user satisfaction. Ability to work under pressure, independently or in a team, and adaptable to changing priorities.
Desktop Support Lead
Must Have Technical / Functional Skills
- In-depth knowledge of Microsoft Windows operating systems, including configuration, troubleshooting, and optimization.
- Deep familiarity with the Office 365 ecosystem, including Outlook, Word, Excel, PowerPoint, OneDrive, SharePoint and Teams
- Proficiency in supporting macOS, including hardware and software troubleshooting for executives using Mac devices.
- Proficiency with remote support tools like Adonis, Remote Desktop
- Strong skills in diagnosing hardware issues, including laptops, desktops, and peripherals (printers, scanners, monitors).
- Experience with configuring and troubleshooting external peripherals such as docking stations, projectors, AV equipment, and conference room setups.
- Experience setting up and troubleshooting LAN, WAN, and wireless networks for seamless connectivity in office and remote settings
- Familiarity with remote connectivity tools such as Cisco AnyConnect and VPN configuration
- Knowledge of TCP / IP, DNS, DHCP, VPNs, and basic network troubleshooting (e.g., connectivity issues, IP configuration, Wi-Fi setup).
- Experience with ticketing and incident management platforms like ServiceNow, for managing user requests and escalations
- Proficiency in supporting conferencing tools such as Zoom, Microsoft Teams, WebEx, and Google Meet.
Roles & Responsibilities
Salary Range- $100,000-$120,000 a year
#LI-NR3
serp_jobs.job_alerts.create_a_job
Engineer • Stamford, CT, United States
Job_description.internal_linking.related_jobs
Role Summary This is a full-time, on-site Integration Engineer position based in Hawthorne, NY.The role involves working on software development, system integration, troubleshooting, and engineerin...serp_jobs.internal_linking.show_more
Investigate and understand root causes for issues in business operations.Develop corrective actions to solve the operations issues.
Provide consulting services to solve operations engineering proble...serp_jobs.internal_linking.show_more
My client is a local multidisciplinary civil engineering firm looking to add a.Transportation Project Manager / Professional Engineer .
They work on projects of all sizes and manage them in a pro...serp_jobs.internal_linking.show_more
Zeeco fosters a robust work environment where employees, from engineering teams to support groups, benefit from a strong culture, trained leadership, and opportunities for growth.Zeeco collaborates...serp_jobs.internal_linking.show_more
How can you make a difference at your job and can have the opportunity to grow?.Join the Stamford – Spartech Team!.In Stamford, Spartech manufactures acrylic sheets that are used in the aerospace a...serp_jobs.internal_linking.show_more
About Valitana Valitana is a rapid growing FinTech startup providing cutting-edge SaaS solutions for institutional investors.
Founded in 2017, our platforms have advanced financial analysis, trade f...serp_jobs.internal_linking.show_more
In this role you will support the R&D organization by researching, evaluating, selecting and applying standard engineering techniques, procedures and criteria in testing and solving technical p...serp_jobs.internal_linking.show_more
Manufacturing Engineer Injection Molding - Eastchester, NY Plastics Engineer Process Engineer Manufacturing Engineer Project Engineer Plastic Molding Injection Mold Blow Extrusion Tooling Designer ...serp_jobs.internal_linking.show_more
HVAC Controls Engineer – (Engineering Consulting).This Jobot Job is hosted by : Tony Barhoum.Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.Salary : $80,0...serp_jobs.internal_linking.show_more
At Mavis, we are continuously dedicated to delivering high-quality products to our 20,000+ employees and 3,000+ company-owned and franchised locations.
Here you will be developing modern software fo...serp_jobs.internal_linking.show_more
Function : Middle and Back Office Technology Developer.Main Location : Stamford, CT (2 days a week onsite).Who we are : Our client is a multi-billion-dollar asset management firm operating in Connecti...serp_jobs.internal_linking.show_more
Step into a True Merchant Role—Own Your Category, Drive Strategy Enjoy Competitive Pay + Bonus, Endless Growth, Strong Relocation Package!.
This Jobot Job is hosted by : Sierra Johnson.Are you a fit?...serp_jobs.internal_linking.show_more
We are seeking a C++ Market Data Engineer to design and optimize ultra-low-latency feed handlers that power global trading systems.
This is a high-impact role where your code directly drives real-ti...serp_jobs.internal_linking.show_more
Job Title : MLOps Engineer or Architect Client : End client is in utilities domain Location : Remote.Need 15+yrs of exp Job Description.
Designing and overseeing the end-to-end MLOps pipeline (model tr...serp_jobs.internal_linking.show_more
Our mission at iRocket is frequent, affordable access to space.We’re hiring a Launch Engineer to manage end-to-end launch operations, integration, vehicle readiness, and mission execution across si...serp_jobs.internal_linking.show_more
Creighton Manning, a GAI Company, is seeking a Junior Engineer (0-2 years of experience) to complement our existing engineering staff working on exciting bridge design and engineering projects in o...serp_jobs.internal_linking.show_more Join the Creighton Manning team, a GAI Consultants Company.We are seeking an experienced Structural Project Engineer for bridge and other transportation-related projects to join our consulting firm...serp_jobs.internal_linking.show_more Technical Sales Engineer - Aftermarket.Zeeco fosters a robust work environment where employees, from engineering teams to support groups, benefit from a strong culture, trained leadership, and oppo...serp_jobs.internal_linking.show_more
Integration Engineer
US Main • Hawthorne, NY, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Operating Engineers
TradeJobsWorkForce • 10709 Eastchester, NY, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Fully Remote Transportation Engineer PE
Gpac • Greenwich, Connecticut, United States
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_variable_days
Project Engineer - Flares
Zeeco • Stamford, Connecticut, United States, 06901
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days
Process Engineer (REQ740)
Spartech • Stamford, CT, US
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_30
QA Engineer
Valitana LLC • Stamford, CT, US
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_variable_days
Project Engineer
Oerlikon Surface Solutions • Westbury, NY, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Plastics Engineer
Diedre Moire Corp. • Eastchester, NY, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
HVAC Controls Engineer
Jobot • Queens, NY, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Full Stack Engineer
Mavis Tire • White Plains, NY, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Software Engineer (Stamford)
ScaleneWorks INC • Stamford, CT, US
serp_jobs.job_card.part_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Process Engineer
Jobot • Stamford, CT, United States
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
C++ Market Data Engineer
TBG | The Bachrach Group • Stamford, CT, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
MLOps Engineer or Architect
Aroha Technologies • Armonk, NY, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Launch Engineer
Innovative Rocket Technologies Inc. • New Hyde Park, NY, US
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_30
Structures Entry Level Engineer CM
GAI Consultants Inc. • White Plains, NY, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Structural Project Engineer (Bridges) CM
GAI Consultants Inc. • White Plains, NY, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Technical Sales Engineer - Aftermarket
Zeeco • Stamford, Connecticut, United States, 06901
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_1_day