Membership and Wellness Associate

Health, Wellness and Fitness

• Membership

Type

Part-time

Season

Ongoing

Salary Range

$18.67 – $22.00 per hour

25

locations

Dogpatch

Careers by E mpowering Futures, Building Communities

Imagine going to work each day knowing that your efforts positivelyimpactindividuals and communities. As a global movement and the nation's leading nonprofit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility, the YMCA of Greater San Francisco offers more than just a job—we offer a career with a future and the opportunity to make a lasting difference in your community. At the Y, you can uncover your passion and build a lifelong career addressing some of the nation's most pressing social issues.

Our Organizational Culture

At the YMCA of Greater San Francisco , we are committed todemonstratingvalues that aim to building strong communities where you can Be Belong and Become. With Truth & Courage , we strive to understand and act on individual and societal truths. We ensure a safe and inclusive environment with Authenticity & Accessibility , allowing everyone toparticipateaccording to their needs. Our approach is Dependable & Creative , as we respond to community needs through strong partnerships.Above all, weembody Dignity & Empathy , treating everyone with respect and compassion, and recognizing the inherent dignity in all individuals.

Position Summary

The Membership Associateis responsible forfostering an inclusive, welcoming, and meaningful YMCA member experience from theinitialpoint of contact through daily interactions with current members. This role reflectsthe Y'score values of caring, honesty, respect, and responsibility while implementing the Member Engagement Principles : welcoming, connecting, supporting, and inviting during all member and guest interactions.

The Membership AssociatesassistYMCA members in accessing available resources, either virtually or in person at the branch. They are expected tomaintaina comprehensive understanding of the facility, programs, and activities, ensuring they provideaccurateinformation and responsive service. This role actively contributes to creating a safe, inclusive, and supportive environment for all members, guests, and staff, valuing and respecting diverse backgrounds and experiences.

Job Responsibilities

Program & Facility Support

Administrative & Operational Support

Membership & Financial Transactions

Safety & Policy Compliance

Minimum Qualifications

PreferredQualifications

Work Environment & Physical Demands

The Membership and Wellness Associate works in a dynamic and member-focused environment, requiring constant interaction with members, staff, and guests. This role involves multitasking and balancing priorities in a busy fitness facility to ensure a positive experience for all members. The associates are frequently on their feet, walking across the facility to engage with members, monitor the wellness floor, and uphold safety and cleanliness standards.

The Membership and Wellness Associate is required to be physically active throughout the workday, with frequent standing, walking, and moving across the facility to engage with members and monitor the wellness floor. The role involves regularly lifting, setting up, and breaking down equipment, which may weigh up to 50 pounds, particularly for group exercise classes or during facility maintenance. The associate also needs to perform occasional bending, stooping, and reaching clean equipment, assist members, or adjust fitness resources. Additionally, the position requires prolonged periods of talking and listening to assist members, answer inquiries, and provide exceptional customer service. This role demands physical stamina and the ability to remain engaged in a fast-paced environment while ensuring safety and maintaining a clean, functional space for members.

Disclaimers

Salary Description

The Membership Associate position offers a compensation range of$18.67 – $22.00 per hour. This rate is based on salary benchmarking for similar roles and is aligned with grant fund approvals and requirements for the position.

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