Technical Service Support Manager

Senior Technical Service Support Manager

Smurfit Westrock (NYSE : SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose : Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.

Smurfit WestRock Containerboard Technical Services is hiring a Senior Manager, Technical Service Support that will report to the Director, Containerboard Technical Sales Service. This team member will be responsible for direct customer-facing activities that include scheduled proactive technical visits in support of sales goals, supporting customer quality claim resolution, troubleshooting product quality and runability concerns for customers and mills, providing technical liaison between customers and mills, conducting corrugator quality and mechanical audits, conducting paper trials in support of product development, providing customer technical training, and other assigned duties.

This job will be officed out of the WestRock containerboard mill located in West Point, VA, but the candidate can work and travel from any location near a major airport. The successful candidate will build lasting and symbiotic relationships with key customers to ensure WestRock products work as intended, quickly resolving any quality or runability concerns. This function supports WestRock and customer goals of reduced waste, improved uptime, improved productivity, and optimal operating efficiency.

What You Need To Succeed :

• 4-year degree with emphasis in Engineering, Packaging, Paper Science, or other Science field is preferred. Equivalent experience in paper mill or box plant environments may be considered.
• 5 10 years' experience in a manufacturing or technical role related to manufacture of containerboard or corrugated packaging.
• A working knowledge of containerboard properties and their influence on customer product performance and quality.
• A working knowledge of corrugator operations and factors affecting combined board quality.
• A working knowledge of six sigma and statistical principles.
• An understanding of industry standards (i.e., test procedures) and transportation rules and regulations.
• Self-guided employee with proven success in managing time-sensitive activities.
• Fluency with Microsoft Office programs that includes the ability to create documents within Word, Excel, and PowerPoint. Fluency with KiwiPlan a plus.
• Experience with statistical analysis and reporting of data.
• Customer communication skills, including verbal and written forms.
• Willingness for 50-75% travel.

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.