Tax Collection Call Center Specialist

LOOKING FOR ONLY CURRENT ARIZONA RESIDENTS

SOAZ-Req # 8541- AZDOR - Tax Collector 2

Position Description :

The Collector is responsible for the tax collection of assigned cases for the State of Arizona and participating counties and cities. Assigned tax cases could include Individual Income, Corporate Income, Withholding, and Transaction Privilege Tax (TPT). This role will contact and complete the collection of tax liabilities and delinquencies via phone calls and field visits to residencies, places of employment, and / or business locations and will educate taxpayers while promoting voluntary taxpayer compliance. To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude.

Responsibilities :

Reviewing taxpayer accounts

Verifying, gathering and simultaneously updating key information

Educating taxpayers of online resources and current tax policies

Documenting actions taken into multiple systems

Participating in all team engagement activities

Meeting performance expectations

Contacts taxpayers via phone call to resolve delinquent tax liabilities, as assigned

Schedules field visits to taxpayer’s residencies, places of employment, and / or business locations

Educate taxpayers and promote voluntary compliance by reviewing financial statements,

providing supporting documentation, and offering assistance on how to obtain and maintain tax compliance

Negotiate payment arrangements

Participate in the seizure and sale of assets and / or inventory to satisfy delinquent tax liabilities by determining lien property, reviewing and analyzing the value of assets / inventory, securing the property, preparing and conducting assets for public auction, and physically moving assets to set up a sale

Skills Required :

Strong ability to multitask

Basic use of Microsoft Word, Excel and Google Workspace

Basic math skills are required - addition, subtraction, multiplication and division.

Communicate well both in writing and verbally

Great interpersonal skills

Retain knowledge easily

Creative in problem solving

Goal oriented

Organized

Skills Preferred : Spanish-speaking

Experience Required :

Previous two positions should each be at least one consecutive year in a fast paced call center.

National call centers in industries such as finance / banking, insurance, telecommunications (not technical support)

Experience Preferred :

Experience participating in process improvement activities

Education Required :

High school diploma or equivalent

Education Preferred :

Associate’s degree or higher

Additional Information :

This position has the possibility of future permanent employment for agents that are able to successfully perform the duties of the position, demonstrate dependability and culture alignment. Selected candidates must abide by the required pre-employment checks including state and federal criminal background check, fingerprinting, and Arizona tax filing records check for the previous 5 years.

Candidates must live in the Greater Phoenix Metro area and be able to attend 1st day orientation in person.

Must have the ability to work a flexible schedule as dictated by business needs within our operating hours 7 : 45am to 5 : 15pm, Monday through Friday.

Training is an intensive 3 to 6 weeks from 8 : 30am to 5pm.

Attendance is critical as learning and applying knowledge is continuous for this role.

Fully remote position

Hardwired internet access with sufficient bandwidth to handle applications required for the job duties.

If using a 5G router, please bring this on day 1 so the IT department can prepare it to work with issued equipment.

This is a remote position.