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Service Advisor and Office Assistant
Service Advisor and Office AssistantMidas • VISALIA, California, US
Service Advisor and Office Assistant

Service Advisor and Office Assistant

Midas • VISALIA, California, US
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Benefits :

  • Employee discounts
  • Free uniforms
  • Paid time off
  • Training & development

Qualifications

  • Understand and follow company strategies and policies
  • Possess a valid Driver's License and must be insurable under our automobile insurance
  • Responsibilities

  • Our ideal Service Advisor will take on the responsibilities of day-to-day operations of the shop in order to provide customers the best experience possible while acting as a liaison between our customers and service technicians to increase efficiency and workflow within the shop
  • Greet customers
  • Listen to customers to learn more about vehicle history, potential problems and the services they would like to receive
  • Enter customer information and repair concern into computer database
  • Assign vehicles to technicians
  • Clearly communicate repair issues and repairs needed to both customers and technicians
  • Oversee daily work of technicians
  • Generate timelines and estimates for repairs and discussing options with customers
  • Explain all services options to customers, including time and estimates
  • Assist customers on warranty protections and other potential cost-saving service options
  • Track maintenance or repair status, fill out reports on labor and cost of all services
  • Go over the Digital Comprehensive Vehicle Inspection with customers and answer any questions they may have
  • Maintain accurate records relating to clients, their vehicles, parts, and service history
  • Process financial transactions at completion of service
  • Manage shop workflow
  • Ensure that all deadlines are met
  • Order supplies
  • Perform customer service duties, including but not limited to : answering phones, text messages, emails, schedule services appointments, calling customers to inform them of their vehicle’s repair status, and advising customers when vehicles are ready for pick up Compensation : $16.00 - $17.00 per hour
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    Service Advisor Assistant • VISALIA, California, US

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