Technical Support EngineerEchoStar • Beaumont, TX, US
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Technical Support Engineer
EchoStar • Beaumont, TX, US
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionCareer Growth : Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges Pay Increases : Automatic promotion after 6 months with a $1 / hour raise. Additional promotions with 5–10% pay increases based on performance Bonus Potential : Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs—redeemable for travel, electronics, and more Comprehensive Benefits : Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement Exclusive Perks : Complimentary DISH TV ($114.99 / month), discounts on Sling TV ($5 / month), and Boost Mobile plans (starting at $15 / month), company-provided van, tools, and uniforms Clear, step-by-step guidance for installations and service Smart home tech knowledge to support and educate customers Best practices created by our most experienced techs Valid Driver’s License : Clean record required Schedule Flexibility : Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays Physical Ability : Climb ladders (up to 40 ft) Lift up to 70 lbs Must meet and maintain 335 lb weight limit Customer Focus : Build trust and create a great experience Problem-Solving : Tackle a variety of challenges on the spot Determination : Work in tight spaces and all kinds of weather Adaptability : Handle changes and unexpected tasks with ease
Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You’re the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction.
Job Duties and Responsibilities
What You’ll Do :
You’ll visit customers’ homes, solve problems, and introduce them to smart home tech.
- Install and service DISH equipment and smart home products in customers’ homes
- Teach customers how to use their tech and offer additional services when helpful
- Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team
What’s in it for You :
Paid Training You’ll Get :
Skills, Experience and Requirements
What You’ll Need :
Salary Ranges
Compensation : $21.50 / Hour
Benefits
From versatile health perks to new career opportunities, check out our benefits on our careers website .
Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.
This will be posted for a minimum of 3 days or until the position is filled.
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Technical Support Engineer • Beaumont, TX, US
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