Talent.com
Customer Support Quality Lead
Customer Support Quality LeadVirtualVocations • Springfield, Massachusetts, United States
Customer Support Quality Lead

Customer Support Quality Lead

VirtualVocations • Springfield, Massachusetts, United States
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

A company is looking for a Customer Support Quality Lead to enhance customer support interactions.

Key Responsibilities

Establish and improve a QA program for evaluating agent performance across support channels

Analyze quality data to identify trends and opportunities for improvement

Collaborate with cross-functional teams to integrate quality feedback into product and process updates

Required Qualifications

3+ years of experience in Quality, Voice of Customer, or Learning & Development in a support or operations environment

Experience analyzing performance metrics and translating insights into actionable plans

Knowledge of quality assurance methodologies in customer support

Familiarity with support platforms like Salesforce Service Cloud or Zendesk

Experience with e-learning platforms or QA software tools is a plus

serp_jobs.job_alerts.create_a_job

Quality Lead • Springfield, Massachusetts, United States

Job_description.internal_linking.related_jobs
Head of Subsection - Data Prod Support 1

Head of Subsection - Data Prod Support 1

Munich RE • Hartford, CT, United States
serp_jobs.job_card.full_time
Amelia, United States; Hartford, United States; New York, United States; Princeton, United States;.This position also requires sound technical skills, the ability to collaborate across teams both o...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Lead Banker - High St - Holyoke, MA

Lead Banker - High St - Holyoke, MA

PeoplesBank • Holyoke, MA, United States
serp_jobs.job_card.full_time
Welcome to PeoplesBank! We are the largest mutually chartered bank in Western Mass and Northern Connecticut and a leader in green values, sustainable energy financing, and charitable giving.We oper...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
QM Functional Test Lead Hybrid Hartford, CT

QM Functional Test Lead Hybrid Hartford, CT

Access Global Group • Hartford, Connecticut, USA
serp_jobs.job_card.full_time
Access Global Group is seeking an experienced QM Functional Test Lead to join our delivery team.Applicants must be authorized to work for ANY employer in the U. We are unable to sponsor or take over...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Side Hustle Project Lead

Side Hustle Project Lead

Finance Buzz • South Deerfield, Massachusetts, US
serp_jobs.job_card.full_time +1
We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Work from Home - Online Product Support (Entry Level)

Work from Home - Online Product Support (Entry Level)

GLOCPA • Holyoke, Massachusetts
serp_jobs.filters.remote
serp_jobs.job_card.full_time
We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Team Lead

Team Lead

Tempur Sealy • West Hartford, CT, United States
serp_jobs.job_card.full_time
Tempur Sealy is committed to improving the sleep of more people, every night, all around the world.As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we k...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Digital Account Representative

Digital Account Representative

Firstsource • Amherst, MA, United States
serp_jobs.job_card.full_time +1
Looking for a great opportunity with room to grow? Firstsource is hiring.If you're motivated, professional, and looking to gain valuable office experience, this is the job for you.Training Schedule...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Casual Program Coordinator - CHI

Casual Program Coordinator - CHI

Amherst College • Amherst, MA, United States
serp_jobs.job_card.part_time +1
Casual Program Coordinator - CHI.Amherst has taken a leadership role among highly selective liberal arts colleges and universities in successfully diversifying the racial, socio-economic, and geogr...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Benefits Customer Service Coordinator (50k-90k per year)

Benefits Customer Service Coordinator (50k-90k per year)

Professional Careers • Holyoke, Massachusetts
serp_jobs.job_card.full_time +1
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Inspection Technology Leader

Inspection Technology Leader

Pursuit Aerospace • South Windsor, CT, United States
serp_jobs.job_card.full_time
As a global manufacturer of complex aircraft engine components, Pursuit Aerospace is founded on a commitment to relentless, continuous, operational improvement and extraordinary customer service.We...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Director, Quality

Director, Quality

Ensign-Bickford Industries • Simsbury, CT, United States
serp_jobs.job_card.full_time
This opportunity is located within our.Ensign-Bickford Aerospace & Defense Company.Ensign-Bickford Aerospace & Defense (EBAD),. As we prepare to double in size over the next 3-5 years, we're investi...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
GENERAL HELP

GENERAL HELP

Packaging Corporation of America • Northampton, MA, United States
serp_jobs.job_card.full_time
As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company.Our corrugated packaging business seeks to be the leader in helping our customers - large and smal...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Customer Support Quality Lead

Customer Support Quality Lead

VirtualVocations • Hartford, Connecticut, United States
serp_jobs.job_card.full_time
A company is looking for a Customer Support Quality Lead to enhance customer support interactions.Key Responsibilities Establish and improve a QA program for evaluating agent performance across s...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Technical Support Analyst

Technical Support Analyst

The Cigna Group • Bloomfield, CT, US
serp_jobs.job_card.full_time
Contributes to the IT Support job family in a support capacity.Provides guidance, assistance, coordination and follow up on client questions, problems or malfunctions of all systems applications, h...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Remote Computer User Support Specialists (Professional, Scientific, and Technical Services) - AI Trainer ($60-$110 per hour)

Remote Computer User Support Specialists (Professional, Scientific, and Technical Services) - AI Trainer ($60-$110 per hour)

Mercor • Holyoke, Massachusetts, US
serp_jobs.filters.remote
serp_jobs.job_card.full_time
Mercor is recruiting • •Computer User Support Specialists who work in Professional, Scientific, and Technical Services Sector • • as independent contractors working on a research project • •for one of ...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
AV Systems Administrator

AV Systems Administrator

Smith College • Northampton, MA, United States
serp_jobs.job_card.temporary
If you have any questions about the position or our application process, reach out to us at.Information Technology Services. Troubleshoot and maintain AV Systems 50%.Manage and respond to requests b...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
F135 Technical Data Customer Support Engineer (Onsite)

F135 Technical Data Customer Support Engineer (Onsite)

RTX • East Hartford, Connecticut, USA
serp_jobs.job_card.full_time
PW100 : East Hartford 400 Main Street East Hartford CT 06118 USA.Person or Immigration Status Requirements : .Pratt & Whitney is working to once again transform the future of flightdesigning build...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Work From Home -Remote Content QA Reviewer

Work From Home -Remote Content QA Reviewer

Outlier • Springfield, MA, United States
serp_jobs.filters.remote
serp_jobs.job_card.full_time
Earn up to $15 / hour + performance bonuses.Outlier, a platform owned and operated by Scale AI, is looking for.If you're passionate about improving models and excited by the future of AI, this is you...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted