Technical Support SpecialistVirtualVocations • Springfield, Massachusetts, United States
Technical Support Specialist
VirtualVocations • Springfield, Massachusetts, United States
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A company is looking for a Client Technical Operations I.
Key Responsibilities
Intake, triage, and perform Level 1 technical troubleshooting for production support cases
Document findings and maintain ownership of tickets throughout their lifecycle
Collaborate with internal teams and escalate complex issues as necessary
Required Qualifications
Bachelor's degree preferred
2 or more years of experience in dental RCM and EDI
Proficient in all MS Office applications
Working knowledge of technical and procedural aspects and functions
Ability to multitask accurately in a fast-paced environment
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Technical Support Specialist • Springfield, Massachusetts, United States
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