Market Collection Manager

Carter Lumber Market Collection Manager

The Carter Lumber Market Collection Manager is responsible for managing a market portfolio to meet cash flow targets while mitigating delinquent receivables and bad-debt loss. Professionally address customer requests, partner with sales and administrative teams to promote sales, build lasting customer relationships and thrive in a fast-paced team environment.

Key Responsibilities :

• Collect accounts receivable for assigned market. Drive collection of AR and regularly achieve DSO, cashflow and % current targets.
• Meet cashflow targets through direct involvement with customers and internal resources, focus on fostering positive long-term payment relationships and cultivating win / win solutions.
• Serve a liaison between market business leaders, corporate credit resources and customers - assist with difficult customer accounts and take the lead on escalated AR issues.
• Monitor exposure relative to credit limits, manage credit hold queue and related process.
• Enforce credit policy and expectations in local markets.
• Demonstrate a high-level of judgement in collecting; balance the need to collect and secure with sales goals and relationships.
• Utilize the Get Paid credit module integration to enhance productivity and maintain collection notes.
• Monitor and maintain Lien / Bond rights, coordinate closely with Legal & Lien team to properly execute lien waivers and file Liens to secure delinquent balances.
• Negotiate and secure arrangements for payment with delinquent accounts.
• Work closely with Credit Legal Team to quickly identify, escalate, and secure at risk balances.
• Represent Carter Lumber with local credit industry groups / NACM.
• Troubleshoot discrepancies, missing information, and billing disputes to resolution.
• Perform other duties as assigned.

In office role

Experience / Education :

Skills :