Manager, Slot Technical

Manager Slot Technical

Under the direction of Director Slot Technical, the Manager Slot Technical is responsible for overseeing the installation, maintenance, and technical performance of slot machines and related gaming equipment across the property. Ensures optimal machine functionality, regulatory compliance, and efficient service delivery through effective team leadership, cross-functional collaboration, and leveraging external vendors. Drives innovation by aligning emerging technologies with enterprise goals and oversees vendor relationships to support seamless technical operations.

Essential Duties And Responsibilities

• Leads and directs oversight for daily operations, projects, and maintenance of slot machines, ensuring optimal uptime and performance through proactive diagnostics, system checks, and hardware / software maintenance in compliance with gaming regulations.
• Builds and leads high-performing technical team and sub-teams to successfully execute and deliver project outcomes. Oversees recruitment, development, and mentorship of staff, fostering a culture of excellence and ensuring high proficiency in slot machine repair, system troubleshooting, and project execution.
• Collaborates with supervisory and performance management teams to align project planning and execution strategies. Coordinates cross-functionally with internal departments, external contractors, vendors, and consultants to deliver slot expansions, system migrations, and infrastructure enhancements.
• Coordinates and develops the strategic planning and execution of both short- and long-term initiatives related to slot machines, slot systems, and emerging slot technologies, ensuring alignment with enterprise goals and industry technological advancement.
• Implements and maintains data-driven performance tracking, using structured data collection and analytics tools to monitor key milestones, project dependencies, key performance metrics, and generate actionable reports for the department and leadership.
• Conducts routine technical inspections and audits of all technical storage and inventory areas, optimizing layout and logistics to ensure rapid access to critical slot components and minimizing downtime.
• Identifies and addresses gaming compliance issues to ensure the department consistently meets all regulatory requirements. Facilitates timely responses and implements corrective measures to maintain operational integrity.
• Engages regularly with technical vendors to communicate clear business requirements and address service or hardware concerns. Facilitates collaborative problem-solving to ensure timely and effective resolution of issues to ensure service continuity.
• Performs other duties as assigned to support the efficient operation of the department.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning, reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.

Education, Experience And Qualifications

Knowledge, Skills And Abilities (KSA)

Licenses, Certifications And Registrations

Physical Requirements / Working Conditions Environment

Reasonable accommodation will be made in compliance with all applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!