Senior Community Investments Project Manager

Position Summary

Under the guidance of the Manager of Community Products, this role leads the planning, operations, and compliance efforts for two of FHLBank's community investment programs, First Front Door (FFD) and Home4Good. Responsibilities include strategic planning, stakeholder engagement, round management, and ensuring regulatory compliance.

Under the direction of the Manager of Community Products, this position also manages program databases and technology systems by collaborating with IT and external vendors on requirements, testing, and system lifecycle updates. Additional duties include helping to develop marketing strategies, conducting outreach, delivering training, supporting Board and regulatory reporting, and working cross-functionally with internal teams and external partners to maximize member value.

Primary Success Factors

In cooperation with Community Investment management, directs and supervises marketing, operation and compliance functions for the Bank's programs, which may include, Banking On Business (BOB), Community Lending Program (CLP) and First Front Door (FFD) and Home4Good. Tasks may include :

Responsible for member and stakeholder education, technical assistance, transaction analysis, qualification determinations, disbursement of funds, file management, monitoring, satisfactions / payoffs, extensions and overall compliance

Specific tasks include recommending business strategy, policy, workflow, procedures and risk assessments

Responsible for and manages workload, training, assignments and services level thresholds for the analysts, consultants and other Bank staff completing the BOB, CLP and FFD operations work

Makes final eligibility decisions, approves disbursement of funds, and reviews analyst recommendations

Uses significant judgement to makes decisions on difficult and unique transactions and compliance issues; and directly handles member issues and complaints

Provides input to Community Investment management on the performance of operations analysts, staff and contractors

Ensures compliance with statue, regulations and Board and management policies

In cooperation with the Community Investment management, creates and executes an annual marketing plan for BOB, CLP and / or FFD, including use of lead indicators and member targets to increase member use. Makes direct sales calls to members and facilitates member / developer matches, as appropriate. Engages members to increase community investment product use to achieve the Bankwide incentive member use goal :

Tactics will include : presentations at conferences and workshops, direct sales with members, including C-Suite, phone sales and participation at trade events

Provides excellent customer service and supports relationship development with the Bank's strategic partners and other stakeholders necessary to encourage member use of the Bank's community investment products, and forges new alliances between members, community-based organizations, other funding entities and for-profit developers to better leverage community investment resources.

Oversees management of program databases and online systems, , works with Risk to maintain and track critical End User Applications (EUA), works with IT as needed to maintain and develop system generated reports. Will manage new technology solutions, including requirements writing, testing and life cycle changes for new online systems.

Supports the operations of the Bank's other Community Investment products by conducting approvals and analysis; Participates in the Affordable Housing Program funding round, Home4Good funding round, and in the development of the annual AHP Implementation Plan, which require Board approval, strategic plan updates, and periodic updates to the Bank's Housing Needs Assessment.

Participates in events with members of Congress, conferences, Bank-sponsored workshops and other events; in cooperation with Government Relations, identifies opportunities for events with members of Congress and participates in planning and execution.

Creates and makes presentations on community investment products to multiple audiences :

Audiences include : Board of Directors, Affordable Housing Advisory Council (Council), Bank management, Bank employees, members, community stakeholders

Develops and conducts workshops and webinars to educate members and partners on the community investment products available and other community investment opportunities

Works with Marketing & Communications to create product material, case studies and website updates

Responsible for the timely and accurate updates and reports, including annual updates to policies and procedures, FHFA reporting, monthly product reconciliations, and Board, Council and management reports (such as monthly product reports, EUAs, monthly goals updates, ODEI reporting, etc.)

Cooperates with the Manager, Compliance and Quality Assurance in the development of the annual monitoring plan, risk assessment, key risk indicators, fraud tracking, debarred and suspended list, quarterly and annual financial reporting and controls, FHFA exam, the semi-annual Board compliance report, and other compliance matters, as needed.

Required Experience

Bachelor's degree in Finance, Business, Economics or other related field or equivalent experience

Masters degree plus four or more years experience, or five years or more (without Masters) of progressive experience in banking / finance, small business finance, community service or development, real estate, affordable housing development / finance, examination, auditing, and / or compliance

Experience in residential or small business lending, or economic development, affordable housing, community development and / or real estate development

Advanced training and certification in economic development, affordable housing, community development, banking, or real estate through quality training programs

Experience with Microsoft office products

It is the policy of the Federal Home Loan Bank of Pittsburgh to ensure equal employment opportunity (EEO) for all employees and applicants for employment without regard to race, religion, color, sex, national origin, age, disability status, genetic information, veteran's status, ancestry, sexual orientation or status as a parent as defined by applicable law. It is the Bank's policy to comply with applicable laws concerning the employment of persons with disabilities, including reasonable accommodation for applicants and employees with disabilities.