Technical Support EngineerPiper Companies • RALIEGH, NC
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Technical Support Engineer
Piper Companies • RALIEGH, NC
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job_description.job_card.job_description3+ years battling the front lines of technical support Deep familiarity with Microsoft Active Directory—system admin-level knowledge is key Solid footing in Windows Server, Microsoft 365, and Outlook Comfortable digging into SQL queries and pulling out insights Competitive base salary : $70,000 – $85,000 Full suite of benefits : medical, dental, vision, 401(k), paid time off, holidays, and required by law sick leave
Piper Companies is teaming up with a top-tier cybersecurity and data analytics firm in Morrisville, NC, on the hunt for a sharp-minded Technical Support Engineer II (TSE-II) who’s ready to elevate enterprise support. This isn’t a cookie-cutter role—it’s hands-on, high-impact, and built for someone who thrives in complex Windows environments.
Responsibilities for TSE :
- Be the go-to expert for resolving escalated technical puzzles that Tier I couldn’t crack
- Deliver outstanding, human-focused customer support—whether that’s over email, by phone, or in remote troubleshooting sessions
- Partner with engineering and product squads to squash bugs and make the tech better for everyone
Requirements for TSE :
Compensation for TSE :
This position opens for applications on 07 / 28 / 2025 and will stay live for at least 30 days.
Keywords : Active Directory, Windows Server, Microsoft 365, email systems, technical troubleshooting, SQL, cloud platforms (AWS / GCP / Azure), identity and access management, enterprise IT, hybrid work
#LI-AR2
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Technical Support Engineer • RALIEGH, NC
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